Makayla Pitts
Macon,GA
Summary
Highly motivated customer service professional dedicated to ensuring customer satisfaction and driving company success. Demonstrated expertise in managing high volumes of inbound calls and maintaining strong relationships with customers. Proficient in utilizing CRM systems and possesses exceptional active listening and multitasking abilities. Committed to delivering top-notch service and exceeding customer expectations.
Overview
4
4
years of professional experience
Work History
Patient Success Representative
Brightree
02.2023 - Current
- Educate patients on different types of sleep disorders including sleep apnea and additional health risks associated
- CPAP supplies, mask changes, additional education for equipment use
- Patient education of CPAP machine, masks, and equipment along with proper cleaning, replacement, and compliance
- Keeping in contact with patient, sleep specialist or PCP, and insurance for compliance approval
- Contact patient to help with general questions, compliance, mask issues, mask leaks, and schedule mask change if needed
- Track eligibility and resupply patients with CPAP supplies as required
CSR - Customer Service Representative (Seasonal)
Ttec (TeleTech)
12.2022 - 02.2023
- Company Overview: HealthCare Solutions
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Set up and activated customer accounts
- Answered inbound calls, chats and emails to facilitate customer service
- HealthCare Solutions
Cashier Team Lead
Lowe's Home Improvement
02.2021 - 07.2022
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction
- Trained new team members in cash register operation, stock procedures and customer services
- Tracked company inventories, moved excess stock and arranged products to improve sales
- Learned roles of other departments to provide coverage and keep store operational
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans
- Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers
Education
High school diploma -
Jones County High School
Gray, GA05.2019
Skills
- HIPAA
- Insurance verification
- Claims
- Critical thinking
- Supervising experience
- Data management
- Data Entry
- Call center experience
- Call Center Operations
- Critical Thinking
- Active Listening
- Problem-solving abilities
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Patient Success Representative
Brightree
02.2023 - Current
CSR - Customer Service Representative (Seasonal)
Ttec (TeleTech)
12.2022 - 02.2023
Cashier Team Lead
Lowe's Home Improvement
02.2021 - 07.2022
High school diploma -
Jones County High School
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