Summary
Overview
Work History
Education
Skills
References
Timeline
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Makayla Polich

Oakley,CA

Summary

Skilled Service Technician with a proven track record at Tesla, adept in installations and quality assurance. Leveraged troubleshooting skills and client education to enhance customer satisfaction and repeat business. Trained peers, excelling in work order prioritization with minimal supervision. Achieved a significant increase in service efficiency and productivity.

Overview

5
5
years of professional experience

Work History

Service Technician

Tesla
Berkley, CA
11.2022 - Current
  • Repaired faulty components such as motors, pumps, valves, switches.
  • Ran tests on newly repaired machinery and equipment to confirm proper functionality.
  • Communicated with clients for outstanding customer service and to increase repeat business.
  • Trained new team members on service processes to increase productivity.
  • Completed scheduled appointments on time to drive quality service.
  • Provided technical support to customers over the phone and in person.
  • Used register system to ring up customer purchases, process payments, and issue receipts.
  • Conducted service appointments to diagnose and fix problems.
  • Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
  • Disassembled dysfunctional machinery to perform root cause analysis and repairs.
  • Adhered to quality assurance procedures during every stage of the service process.
  • Resolved software-related issues by troubleshooting programs and applications.
  • Diagnosed problems and determined solutions for various customer issues.
  • Replaced worn or damaged parts with OEM replacements as necessary.
  • Assisted with customer requests and answered questions to improve satisfaction.

Assistant Store Manager

Valvoline Instant Oil
Antioch, CA
07.2020 - 10.2022
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Maintained inventory by checking merchandise to determine levels.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Trained new employees on store policies, procedures and customer service standards.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Cleaned engine parts and applied anti-corrosion materials when necessary.
  • Communicated with customers regarding status of service work and estimated timeframe for completion.
  • Proposed repairs, maintenance and upgrade services to customers per upsell guidelines.
  • Inspected vehicles for damage and recorded findings to facilitate repairs.
  • Replaced cabin, fuel, air and oil filters and tested vehicle horn and lights.

Education

High School Diploma -

Freedom High School
Oakley, CA
06-2021

Skills

  • Time tracking
  • Work order prioritization
  • Expertise in installations
  • Quality assurance
  • Warranty repair
  • Client education
  • Diagnostic testing
  • Troubleshooting skills
  • Cost estimations
  • Service ticket accuracy
  • Work with minimal supervision

References

References available upon request.

Timeline

Service Technician

Tesla
11.2022 - Current

Assistant Store Manager

Valvoline Instant Oil
07.2020 - 10.2022

High School Diploma -

Freedom High School

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Makayla Polich