Makayla Pope
Tampa
Summary
Offering friendly demeanor and strong interpersonal abilities, eager to learn and excel in hospitality environment. Brings ability to quickly grasp industry standards and best practices, delivering consistent and attentive service.
Overview
3
3
years of professional experience
Work History
Host/To-Go Server
Miller's Ale House
04.2025 - Current
- Welcomed guests and managed seating arrangements to optimize restaurant flow.
- Coordinated with kitchen and wait staff for efficient service delivery.
- Trained new hosts on operational procedures and customer service standards.
- Resolved guest inquiries and complaints to enhance overall dining experience.
- Assisted in managing reservations and waitlist effectively during peak hours.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Team member
Relish
12.2024 - 03.2025
- Prepare and cook a variety of burgers to meet customer specifications, ensuring quality and consistency.
- Grill, sauté, and assemble burgers using fresh ingredients
- Manage grilling stations efficiently, maintaining a clean and organized work environment.
- Ensure timely and accurate preparation of orders during high-volume shifts.
- Collaborate with team members to maintain workflow and ensure smooth kitchen operations.
- Assist with inventory control and ensure necessary ingredients are stocked and ready for service.
- Wash, peel, chop, and slice vegetables for daily meal preparation, maintaining high standards of freshness and quality.
- Organize prep stations to ensure efficient food preparation and reduce kitchen waste.
- Maintain clean and organized storage of vegetables, ensuring proper labeling and rotation to minimize spoilage.
Barista
Starbucks
04.2023 - 12.2024
- Brew coffee and prepare espresso-based drinks
- Prepare specialty drinks and teas according to recipes
- Create and serve blended drinks and cold beverages
- Greet customers warmly and take their orders
- Answer questions about the menu and make recommendations
- Handle customer complaints and concerns professionally
- Process transactions, including cash handling and credit card processing
- Maintain cleanliness of the barista station, including counter tops, utensils, and equipment
- Clean and sanitize dishes and utensils used in drink preparation
- Restock supplies as needed, including coffee beans, milk, syrups, and cups
- Work with other baristas and staff members to ensure efficient service and a positive working environment
- Communicate effectively with team members and managers
Cashier
Great American Cookie
05.2022 - 08.2022
- Greet customers warmly and offer assistance with their orders
- Answer questions about the menu, including ingredients, pricing, and special offers
- Provide recommendations based on customer preferences or dietary restrictions
- Handle complaints or concerns with professionalism and empathy
- Take customer orders accurately, including custom orders for cookies or baked goods
- Operate the cash register or point-of-sale (POS) system to process transactions
- Calculate and handle cash, credit card payments, and other forms of payments
- Issue receipts and change as necessary
- Stay informed about the bakery’s products, including new items and seasonal specials
- Upsell or cross-sell additional items
- Keep the cashier area clean and organized, including wiping down surfaces and ensuring that the register area is clutter-free
- Maintain cleanliness and hygiene standards, especially with handling food
Education
High School Diploma -
Homeschooled
Jacksonville, FL06-2023
Nail License - Nail Technician
Parisian Spa Institution
Jacksonville, FL02-2025
Skills
- Ability to work in a team
- Ability to multitask
- Problem solving skills
- Fast learner
- Adaptability
- Trust worthy
- Time management
- Communication skills
- Work ethic
- Microsoft office suite
- Love of learning
Timeline
Host/To-Go Server
Miller's Ale House
04.2025 - Current
Team member
Relish
12.2024 - 03.2025
Barista
Starbucks
04.2023 - 12.2024
Cashier
Great American Cookie
05.2022 - 08.2022
High School Diploma -
Homeschooled
Nail License - Nail Technician
Parisian Spa Institution