Makayla Powell
Stockbridge,MI
Summary
Highly motivated worker, eager to learn & develop new skills. Detail oriented with extensive experience in customer satisfaction & time management. Clean driving record and a reputation for professionalism and efficiency.
Overview
9
9
years of professional experience
Work History
Ground Transporter
Self-employed
STOCKBRIDGE, MI
03.2021 - Current
- Provided safe transport for animals all over the Eastern side of the country.
- Maintained clean driving record.
- Managed and maintained spending budget while travelling.
- Planned and adhered to schedule for long distance drives.
- Kept animals healthy and happy on trips.
- Collected cash & check payments upon deliveries.
- Dealt with aggressive animals and puppies.
- Maintained clean and organized vehicle.
- Handled unexpected situations (i.e. disruptive weather, car problems, time constraints, etc.)
- Responsible for safely transporting property at estimated value of $10,000 at a time.
- Resolved problems, improved operations and provided exceptional service
- Learned new skills and applied to daily tasks to improve efficiency and productivity
Dog Trainer
Club Canine Of Michigan, LLC
STOCKBRIDGE, MI
02.2016 - Current
- Evaluating dogs to assess their thresholds, temperament and abilities.
- Training aggressive dogs healthy coping mechanisms.
- Training dogs to walk and respond well on leash, as well as in public.
- Building healthy relationships with clients and their families.
- Pick ups and drop offs of training and boarding dogs, on time.
- Communication with clients/owners, including pictures, videos, and instructions.
- Necessary maintenance and cleaning.
- Worked individually with dogs on track for higher-level certifications in obedience and show performance.
- Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
- Managed up to 20 company calls per day.
- Observed dogs in various settings to determine behavioral concerns and problems.
Server
Cracker Barrel
Lansing, MI
01.2019 - 06.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests, to standards that CB requires.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Answered customers' questions, recommended items and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Performed SA duties when needed- used a meticulous eye to ensure every meal had it's necessary components before it was take from kitchen.
Education
High School Diploma -
Lansing Community College
Lansing, MISkills
- Customer Service
- Knowledgeable
- Focused
- Time Management
- Active Learning
- Responsibility
- Attention to Detail
- Communication
- Trip Logs
- Transport and Delivery
- Efficient Routing
Timeline
Ground Transporter
Self-employed
03.2021 - Current
Server
Cracker Barrel
01.2019 - 06.2020
Dog Trainer
Club Canine Of Michigan, LLC
02.2016 - Current
High School Diploma -
Lansing Community College
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