Makayla Ramsey
Cincinnati,OH
Summary
Performance-oriented independent contractor with proven attention to detail and experience. Drives project success and customer satisfaction with high-quality work. Expert the field and always willing to go extra mile to meet budget and schedule targets. Hardworking professional experienced in field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations.
Overview
4
4
years of professional experience
Work History
Independent Contractor
Bomb Cat Salon
Cincinnati, OH
06.2024 - Current
- Coordinated shipping of products or services to customers in a timely manner.
- Developed and implemented marketing strategies to increase customer engagement.
- Analyzed customer feedback data to improve customer service processes.
- Managed daily operations of the business, including budgeting and financial reporting.
- Provided technical assistance to clients in using products or services.
- Identified opportunities for process improvement within the organization.
- Maintained relationships with existing customers while seeking new ones.
- Built successful partnerships with other businesses in related industries.
- Managed quality control and maintained high level of customer satisfaction.
Hair Stylist
Salon Apothacary
Cincinnati, OH
02.2024 - 06.2024
- Worked collaboratively with colleagues to achieve common goals.
- Participated in team discussions regarding marketing strategies for the salon.
- Recommended products to clients based on their individual needs.
- Collaborated with other beauty professionals on projects related to hairstyling.
- Advised clients on how to maintain their haircuts between visits.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Educated clients on proper home hair care maintenance techniques.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Developed relationships with new clients through referrals from existing customers.
Hair Salon Manager
Bishops Cuts/Color
Cincinnati, OH
10.2020 - 02.2024
- Conducted regular performance reviews with team members in order to identify areas for improvement.
- Monitored customer accounts to identify any potential issues or areas of improvement.
- Resolved escalated customer complaints in a professional manner.
- Maintained accurate records of customer interactions and transactions.
- Generated monthly performance reviews that highlighted successes, challenges, and areas of improvement within the department.
- Developed comprehensive business plans that outlined strategies for meeting client needs while achieving organizational goals.
- Participated in industry events as an ambassador of the company's brand.
- Facilitated training sessions for new staff members on the company's policies and procedures related to client service management.
Education
High School Diploma -
Diamond Oaks Career Development Center
Cincinnati, OH05-2019
High School Diploma -
Oakhills Highschool
Cincinnati, OH05-2019
Skills
- Client Relationship Building
- Schedule Management
- Customer Support
- Requirements Gathering
- Deadline Adherence
- Service Marketing
- Workload Management
- Quoting and estimating
- Customer experience management
- Product Merchandising
- Excellent Communication
- Building Positive Rapport
- Attention to Detail
- Teamwork and Collaboration
- Product Knowledge
- Multitasking and Organization
- Store Opening and Closing
- Sales Promotions
- Flexible Schedule
Timeline
Independent Contractor
Bomb Cat Salon
06.2024 - Current
Hair Stylist
Salon Apothacary
02.2024 - 06.2024
Hair Salon Manager
Bishops Cuts/Color
10.2020 - 02.2024
High School Diploma -
Diamond Oaks Career Development Center
High School Diploma -
Oakhills Highschool