Makayla-Renee Frost
New York,NY
Summary
Dynamic and customer-focused professional with experience at Starbucks, excelling in beverage preparation and fostering positive communication. Proven ability to multitask and solve problems efficiently while maintaining high food safety standards. Recognized for creativity in crafting unique drink offerings and training new hires to enhance team performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Crew Worker
Naya
New York, New York
09.2025 - Current
- Greeted guests, took orders, and accurately entered them into the point of sale (POS) system.
- Delivered prompt customer service by explaining menu items and addressing guest inquiries, enhancing overall dining experience.
- Prepared ingredients and adhered to recipes to ensure high-quality food preparation while minimizing waste.
- Stocked and organized stations to ensure smooth service delivery during peak hours.
- Ensured cleanliness by washing dishes and cleaning equipment, contributing to a hygienic environment.
- Processed payments and handled cash transactions accurately, maintaining compliance with company procedures.
Barista
Starbucks
New York, NY
06.2023 - 04.2025
- Greeted customers, took orders, and ensured accurate order fulfillment at point of sale or drive-thru, contributing to improved customer satisfaction.
- Fostered a welcoming atmosphere through friendly interactions, promoting customer loyalty and encouraging repeat visits.
- Prepared a diverse range of beverages to meet customer preferences.
- Operated espresso machines, blenders, and grinders to ensure drink quality and consistency.
- Accurately handled customer requests for beverage customizations.
- Addressed customer concerns and provided detailed product information, enhancing overall customer experience.
- Maintained cleanliness and organization of the workspace to uphold hygiene standards.
- Monitored supply levels and placed orders for ingredients and materials.
Assistant
E&G Baked Goods
New York, New York
01.2017 - 01.2022
- Delivered exceptional customer service through warm greetings and efficient order processing, enhancing customer satisfaction.
- Assembled and packaged customer orders with attention to detail, meeting quality presentation standards to enhance customer experience.
- Maintained appealing baked goods displays, clearly labeling items for easy identification and enhancing customer navigation.
- Coordinated shelf stocking and inventory management, ensuring consistent ingredient availability for uninterrupted operations.
- Measured and mixed ingredients accurately, preparing dough and assisting with various food tasks.
- Supported the head baker by shaping pastries and monitoring baking times for optimal results.
- Cleaned and sanitized equipment and work areas regularly to uphold hygiene standards and ensure a safe environment.
Education
High School Diploma -
Bard High School Early College
New York, NY01.2022
Skills
- Beverage preparation
- Food handling
- Shift management
- Customer service
- Employee onboarding
- Problem-solving and multitasking
- Effective communication
- Content organization
- Visual presentation
Certification
Food safety
Languages
English
Professional
References
References available upon request.
Timeline
Crew Worker
Naya
09.2025 - Current
Barista
Starbucks
06.2023 - 04.2025
Assistant
E&G Baked Goods
01.2017 - 01.2022
High School Diploma -
Bard High School Early College