Makayla Reynolds
Greeley,CO
Summary
Versatile and adaptable professional looking to relocate to Florida with a diverse background in various industries, including healthcare, juvenile detention, fitness, insurance, and restaurants. Demonstrated ability to excel in different roles from medical imaging assistant to safety coordinator to office manager, showcasing flexibility, quick learning and strong work ethic. Skilled in customer service, administrative asks, and safety coordination with commitment to excellence in all endeavors. Seeking new opportunities to leverage my diverse skill set and explore different career paths to further my professional growth and development.
Overview
8
8
years of professional experience
Work History
Youth Correctional Officer
State Of Colorado Department Of Human Services
11.2023 - Current
- Implemented security procedures to maintain a safe environment for youth residents
- Conduct regular security checks to monitor activities and ensure compliance with facility rules
- Respond promptly to any incidents or emergencies, taking appropriate action as necessary
- Collaborate with team members to address behavioral issues and promote conflict resolution
- Document and report any incidents or observations in accordance with facility protocols
- Assist in the implementation of programs and activities to support youth rehabilitation and development
Medical Imaging Assistant
Banner Health
02.2021 - 11.2023
- Proficiently started IV's for contrast patients during radiology exams, ensuring patient safety and comfort
- Collaborated closely with radiologist, technologist, and other healthcare professionals to coordinate and optimize patient care
- Maintained accurate and detailed records of patient information, exam results, and IV starts for documentation and quality control purposes
- Demonstrated strong communication skills in explaining procedures to patients and addressing any questions or concerns they may have
- Ensured compliance with all relevant safety protocols and regulations to uphold the highest standards of patient care
Office Manager
Farmers Insurance Company
02.2019 - 02.2021
- Managed a book of business with over 2500 policies
- Processed payroll for agency employees, including calculating hours, deductions, and benefits to ensure timely and accurate payments
- Maintained the agency owner's calendar, scheduling appointments, meetings and events to optimize time management and productivity
- Coordinated internal and external communications including phone calls, emails and correspondence to facilitate effective client interactions
- Assisted with policy renewals, claims processing and customer service inquires to support client retention and satisfaction
- Collaborated with agency team members to streamline office operations, resolve issues and achieve business objectives
Server
D'Carlos Restaurant
07.2016 - 02.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Safety Coordinator
Ramona Fitness Center
08.2017 - 02.2019
- Implimented and enforced safety policies and procedures to maintain a safe environment for gym members, staff and visitors
- Conducted regular safety inspections of the facility including childcare areas and smoothie bar
- Developed and delivered safety training programs for employees to enhance awareness and compliance with safety guidelines
- Collaborated with management and staff to promote a culture of safety and ensure adherence to safety protocols at all times
- Responded promptly to safety incidents and emergencies
Skills
- First aid and CPR certified
- Proficient in conducting risk assessments and creating safety plans
- Strong communication and interpersonal skills
- Ability to work effectively in a team environment
- Attention to detail and ability to follow protocols
- Detail-orientated and proactive approach to identifying and identifying safety concerns
- Dedicated to promoting a culture of safety and wellness
- Proactive problem solver with a customer-focused approach to service delivery
- Experienced in administrative tasks, scheduling, and office management for smooth business operations and client support
Timeline
Youth Correctional Officer
State Of Colorado Department Of Human Services
11.2023 - Current
Medical Imaging Assistant
Banner Health
02.2021 - 11.2023
Office Manager
Farmers Insurance Company
02.2019 - 02.2021
Safety Coordinator
Ramona Fitness Center
08.2017 - 02.2019
Server
D'Carlos Restaurant
07.2016 - 02.2021