Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

MAKAYLA RHOTENBERRY

Kellyville,OK

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

11
11
years of professional experience

Work History

Restaurant General Manager

Smashburger
Tulsa, OK
02.2024 - Current
  • Scheduled staff shifts and monitored labor costs.
  • Recruited, trained and supervised staff members.
  • Resolved customer complaints in a professional manner.
  • Reviewed menu items on a regular basis to ensure quality standards were met.
  • Implemented cost-saving measures while maintaining high quality service levels.
  • Kept up-to-date records of employee performance reviews.
  • Provided direction, guidance and motivation to team members.
  • Created weekly work schedules according to staffing needs.
  • Conducted regular meetings with staff members to discuss operational issues.
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.

General Manager

Cava
Broken Arrow, OK
04.2022 - 12.2024
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Conducted weekly team meetings to discuss performance issues and provide feedback.
  • Analyzed financial statements to identify areas of improvement or cost savings opportunities.
  • Assisted with kitchen preparation during peak times as needed.
  • Performed regular maintenance checks on equipment to ensure proper functioning.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Provided exceptional customer service by anticipating guest needs before they arise.

Relief Manager

Quik Trip
Tulsa, OK
04.2020 - 01.2021
  • Upheld the company's high standards for business via leading by example and encouraging all team members to adhere to corporate polices.
  • Employed active listening and problem solving to remedy employee conflicts.
  • Delivered level of service to customers in effort to build upon relationships for future clients.
  • Ensured that workplace was safe at all times and environment was pleasant for staff members.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Daily Cash Handling Procedures and audits for each shift.
  • Keeping calm in a very fast high paced environment.

General Manager

Smashburger
Tulsa, OK
09.2013 - 04.2020
  • Managed an operating budget for 20+ employees.
  • Tracked sales performance.
  • Assisted with payroll.
  • Weekly inventory counts.
  • Weekly scheduling.
  • Training general manager.
  • Serv Safe and alcohol certified.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

Education

High school -

Barnsdall High School
Barnsdall, OK
2009

Skills

  • Operations oversight
  • Team management
  • Troubleshooting issues
  • Issue and conflict resolution
  • Inventory management
  • Customer service
  • Supervision
  • Relationship development
  • Operational improvement
  • Money security
  • Cash counting machine operations
  • Communications
  • Organization
  • Cash balancing
  • Problem resolution
  • Talent Development

Additional Information

  • Authorized to work in the US for any employer

Timeline

Restaurant General Manager

Smashburger
02.2024 - Current

General Manager

Cava
04.2022 - 12.2024

Relief Manager

Quik Trip
04.2020 - 01.2021

General Manager

Smashburger
09.2013 - 04.2020

High school -

Barnsdall High School

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MAKAYLA RHOTENBERRY