Makayla Ricketts
Lowell,AR
Summary
Self-motivated, self-starter, efficient and organized team player that's detailed, goal oriented to help exceed your company's goals with professional customer service. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Hyper Wellness Rep
Restore Hyper Wellness
Rogers, AR
06.2023 - Current
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Scheduled appointments for clients, customers, and other visitors.
Uber Eats
Northwest Arkansas
08.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Online Sales
Lowell, AR
01.2021 - Current
- Selling personal items on various websites to offset income.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
Teacher
EOA Head Start
Springdale, AR
11.2019 - 01.2021
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
- Organized and guided activities for students, including skills practice, research and memorization tasks
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency
- Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understandings
- Completed and filed daily paperwork for classroom activities, including meal count sheets and attendance logs
- Incorporated exciting and engaging activities to reinforce student participation and hands-on learning.
Department Aide
Helen Walton Children's Enrichment Center
Bentonville, AR
02.2019 - 07.2019
- Knowledgeable in computer-based systems
- Always uphold a sense of professionalism and confidentiality
- Good communication
- Effective leadership and management
- Planning and research skill.
Assistant Teacher
Parkside Playschool/Sunshine House
Fayetteville, AR
03.2017 - 12.2018
- Create age-appropriate curriculums that promoted engagement and development
- Maintained meticulous records of individual development progress
- Observed and documented behavior of all children in class
- Entered various records as needed into computer-based systems
- Abide by all federal and state childcare laws and regulations
- Always uphold a sense of professionalism and confidentiality
- Self-Management
- Teamwork and interpersonal skills.
Education
NWACC of Bentonville
01.2016
U of A Fort Smith
01.2015
Pea Ridge High School
01.2015
Skills
- Schedule Management
- Conflict and Complaint Resolution
- Paperwork Processing
- Telephone Reception
- Sales Support
- Client Services
- Client Relationship Building
- Web-based
- Social Media
Timeline
Hyper Wellness Rep
Restore Hyper Wellness
06.2023 - Current
Uber Eats
Northwest Arkansas
08.2022 - Current
Online Sales
Lowell, AR
01.2021 - Current
Teacher
EOA Head Start
11.2019 - 01.2021
Department Aide
Helen Walton Children's Enrichment Center
02.2019 - 07.2019
Assistant Teacher
Parkside Playschool/Sunshine House
03.2017 - 12.2018
NWACC of Bentonville
U of A Fort Smith
Pea Ridge High School