Makayla Riley-Shimon

Sales • Resolved problems, improved operations and provided exceptional service. • Proven ability to learn quickly and adapt to new situations. • Excellent communication skills, both verbal and written. • Worked effectively in fast-paced environments. • Top Sales! • Party host • Food handling • Welcome customers in with a friendly greetings/smiles • Solve problems with a helpful attitude • Contributed innovative ideas and solutions during team meetings, leading to improved processes and outcomes • Demonstrated strong teamwork skills by actively participating in group discussions and brainstorming sessions • Assisted in training new team members on company policies, procedures, and best practices • Took initiative to help teammates with their workload during busy periods or when facing tight deadlines

• Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.

• Prepared and served coffee, espresso drinks, blended coffees and teas.

• Maintained calm demeanor during high-volume periods and special events.

• Maintained clean and organized workspace, enabling coworkers to locate resources and product.

• Memorized recipes for specialty coffee beverages and seasonal offerings.

• Collected payments and provided accurate change.

• Created complex, hand-crafted beverages based upon customer preferences.

• Described menu items to customers and suggested products based on stated preferences.

• Addressed and resolved customer concerns to maintain brand loyalty.

• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly

• Maintained cleanliness and organization of the coffee bar area at all times for a pleasant customer experience

• Trained new baristas on proper brewing techniques, drink recipes, and customer service protocols

• Participated in regular staff meetings to discuss improvements in operations and share feedback from customers

• Responded effectively to customer complaints or concerns by listening attentively and resolving issues promptly

Starbucks barista at Sky Harbor Airport!

• Managed cash register transactions accurately and efficiently while adhering to company policies

• Educated customers about different coffee blends, brewing methods, and flavor profiles to enhance their overall experience

• Assisted in inventory management by monitoring stock levels of coffee beans, syrups, milk products, and other supplies

• Participated in ongoing training sessions to expand knowledge of Starbucks products and improve beverage-making techniques

• Implemented upselling strategies for add-on items such as pastries or specialty drinks to increase sales revenue

• Resolved customer complaints or concerns promptly and professionally to ensure customer satisfaction at all times

• Operated various coffee equipment such as espresso machines, grinders, and brewers to consistently deliver high-quality drinks

• Maintained cleanliness and organization of the coffee bar area, ensuring a sanitary work environment