Makayla Robinson
Morrisville,NC
Summary
Customer-oriented professional promotes proven track record of successfully resolving customer complaints and inquiries with a focus on enhancing customer satisfaction. Excellent ability to quickly build rapport with customers and handle difficult customer service situations with ease. Skilled in navigating multiple computer systems, multitasking, and troubleshooting customer issues. Dedicated individual experienced in medical equipment preparation and set up, as well as customer service and patient interaction. Proven ability to work independently and collaboratively to complete tasks in a timely manner. Highly organized and detail-oriented, with the skills and knowledge necessary to ensure medical equipment is properly prepared and functioning.
Overview
4
4
years of professional experience
Work History
Patient Transporter
UNC Rex Healthcare
2023.08 - Current
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
CUSTOMER SERVICE ASSOCIATE
CVS
2023.03 - Current
- Followed up with customers to support satisfaction and resolve any issues
- Assisted customers with product selection, order entry, and payment processing
- Resolved product or service problems by clarifying customer's complaints and determining cause of problem.
BARISTA
Target
2022.01 - 2022.12
- Presented and explained drink menu, answering questions to educate customers
- Sold and served baked goods and miscellaneous food items, increasing company revenue
- Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers
- Maintained clean and healthy environment by following proper safety and sanitation regulations.
BARTENDER/BARISTA
Connecticut Brewing Company
2020.12 - 2021.06
- Kept bar organized and clean during busy hours
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Created new and exciting cocktails and beverages based on item availability and seasonal interest.
Education
STERILE PROCESSING TECHNICIAN -
Wake Tech
Raleigh, NC06.2023
BACHELOR OF ARTS (B.A.) IN KINESIOLGY -
Dean College
Franklin, MA05.2019
Skills
- Account Management
- Customer Relationship Management
- MS Office Proficiency
- Exceptional Communicator
- Quality Assurance Compliance Requirements
- Operational Efficiency
- Patient Communication
- Patient Safety
- Patient confidentiality
- Customer Service
References
References available upon request
Timeline
Patient Transporter
UNC Rex Healthcare
2023.08 - Current
CUSTOMER SERVICE ASSOCIATE
CVS
2023.03 - Current
BARISTA
Target
2022.01 - 2022.12
BARTENDER/BARISTA
Connecticut Brewing Company
2020.12 - 2021.06
STERILE PROCESSING TECHNICIAN -
Wake Tech
BACHELOR OF ARTS (B.A.) IN KINESIOLGY -
Dean College
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