Makayla Roundtree
Chicago,IL
Summary
Accomplished server with a proven track record of enhancing customer satisfaction through exceptional service and hospitality expertise, notably at The Cheesecake Factory. Skilled in cash handling and guest engagement, I excel in high-volume dining environments, driving sales and fostering memorable dining experiences. Demonstrates a strong work ethic and team collaboration, ensuring operational excellence and customer delight.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Server
Soho Japanese Bistro
- Thrived in a fast-paced environment, efficiently managing multiple tables to ensure exceptional customer service.
- Managed large party groups, ensuring timely service and guest satisfaction.
- Demonstrated extensive menu knowledge to assist guests in making informed dining choices.
- Executed opening and closing procedures to ensure restaurant readiness and security.
- Handled cash transactions and managed the register efficiently.
Server
The Cheesecake Factory
10.2023 - Current
- Led shifts effectively to ensure smooth restaurant operations and high-quality service.
- Managed the opening and closing procedures of the restaurant efficiently.
- Demonstrated extensive menu knowledge to assist guests with informed dining choices.
- Demonstrated comprehensive knowledge of bar offerings and drink preparation to enhance customer satisfaction.
- Managed cash transactions efficiently to ensure accurate billing and customer satisfaction.
- Maximized sales revenue by recommending premium menu items and add-ons to guests, enhancing their dining experience.
- Greeted and seated guests promptly, ensuring a welcoming and efficient dining experience.
- Thrived in a fast-paced environment by efficiently managing multiple tasks to ensure seamless service.
Receptionist
Hilton Garden Inn Hotel
01.2020 - 04.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Server
Perkins Family Restaurant
11.2019 - 01.2021
- Handled cashier duties efficiently, ensuring accurate transactions and customer satisfaction.
- Provided attentive and personalized service to ensure a positive guest experience.
- Mentored new employees in service protocols, enhancing team efficiency.
- Demonstrated comprehensive knowledge of the menu to assist guests with informed dining choices.
- Executed opening and closing procedures for the restaurant to ensure smooth daily operations.
Server
Hunters Hideaway
06.2017 - 12.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Cosmetology - Cosmetology
Aveda Institute
ChicagoDiploma - Diploma
Elkhart Central High School
Elkhart, IN06.2018
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Safe food handling
- Cleanliness standards
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Order accuracy
- Food safety practices
- Table bussing
- Suggestive selling
- Dining area maintenance
- Allergy awareness
- Beverage preparation
- Tableside etiquette
Certification
Food handlers
Liquor license
Timeline
Server
The Cheesecake Factory
10.2023 - Current
Receptionist
Hilton Garden Inn Hotel
01.2020 - 04.2022
Server
Perkins Family Restaurant
11.2019 - 01.2021
Server
Hunters Hideaway
06.2017 - 12.2019
Server
Soho Japanese Bistro
Cosmetology - Cosmetology
Aveda Institute
Diploma - Diploma
Elkhart Central High School
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