Makayla Rubidoux

As a Customer Service Representative at T-mobile, I was handling inbound calls to support customers who had questions about there account, services, devices, billing, or technical issues to help make things right, provide real solutions and turn every interaction into a positive customer experience.

As Assistant Manager:

• Support the General Manager in day-to-day store operations
• Supervise shifts and ensure team members meet service and quality standards
• Handle customer concerns or escalations professionally and efficiently
• Assist with inventory, ordering, and cash handling
• Ensure a safe, clean, and productive work environment

As Trainer:

• Train new hires on Dion’s procedures, food prep, and customer service standards
• Provide ongoing coaching and feedback to develop team skills
• Model best practices and uphold Dion’s values and expectations
• Monitor training progress and maintain accurate records

As Team Member:

• Greet and serve customers with a positive attitude
• Prepare and assemble food according to company standards
• Operate POS systems, handle transactions, and maintain accuracy
• Keep workstations clean and organized
• Collaborate with the team to ensure timely service and smooth operations