Makayla Rutledge
Virginia Beach,VA
Overview
7
7
years of professional experience
1
1
Certification
Work History
Reception Manager
Sterling Meadows Kennel & Cattery
06.2020 - Current
- Improved customer satisfaction by implementing efficient front desk procedures and streamlining check-in/check-out processes.
- Managed guest complaints effectively, resolving issues promptly and professionally to ensure positive experiences for all clients.
- Provided support to colleagues during challenging situations by offering assistance, guidance, and encouragement as needed.
- Collaborated with other department managers to create seamless guest experiences across all hotel services.
- Assisted in the hiring, training, and mentoring of new staff members, fostering a collaborative work environment focused on excellent customer service.
- Demonstrated adaptability during peak seasons or staffing shortages by stepping into various roles as needed to maintain smooth operations at the front desk.
- Consistently met or exceeded performance metrics related to customer satisfaction, revenue generation, and team collaboration efforts.
- Identified opportunities to streamline processes and improve office operations and efficiency.
Restaurant Hostess
Cobalt Grille
08.2018 - 08.2019
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
Education
Bachelor of Science - Civil Engineering
Old Dominion University
Norfolk, VA05-2026
High School Diploma -
Landstown High School Governer's STEM Academy
Virginia Beach, VA06-2019
Skills
- Problem-solving and critical thinking
- Data analysis
- Attention to detail
- Adaptability
- Management skills
- Effective communication
Certification
OSHA- Construction Safety and Health
Timeline
Reception Manager
Sterling Meadows Kennel & Cattery
06.2020 - Current
Restaurant Hostess
Cobalt Grille
08.2018 - 08.2019
Bachelor of Science - Civil Engineering
Old Dominion University
High School Diploma -
Landstown High School Governer's STEM Academy
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