Makayla Ruvalcaba
Houston,TX
Summary
LMRT with two years of experience in customer service
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Abercrombie & Fitch kids
Houston, TX
04.2023 - Current
- Use conflict management and resolution techniques when customers issues arise to reach win-win agreements
- Helped customers locate products and checked the store system for merchandise at other sites.
- Prepared merchandise for the sales floor by pricing or tagging.
- Managed customer returns, exchanges and refunds in accordance with store policy.
- Process cash, credit, debit, and check payments using a POS system.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
Limited X-Ray Tech
North Houston Imaging
Houston, TX
07.2025 - 10.2025
- Escorted patients to exam rooms and interviewed them to gather relevant medical history
- Measure vital signs, including weight, blood pressure, pulse, temperature, and document all information in the patient's chart.
- Explain procedures to patient to reduce anxiety and obtain patient cooperation
- Prepared images for review by radiologist or requesting physician, ensuring accuracy and completeness
- Processed images and reviewed for proper identification and quality control, maintaining high standards for diagnostic use
Education
LMRT Diploma -
The College of Healthcare Professions
10.2025
Medical Assisting Diploma -
The College of Healthcare Professions
01.2024
High School Diploma -
Heights High School
06.2023
Skills
- Radiation protection techniques
- Projections of skull, facial bones, chest, vertebral column, upper and lower extremities
- Equipment control adjustment
- Direct Patient Care
- Administer Injections (SQ, IM, ID, Gluteal)
- X-ray evaluation
- Medical Front Desk tasks
- Electronic Health Records
- Multi-line phone answering
- Patient history collection
- Phlebotomy (Vacutainer, Syringe, Butterfly, Capillary sticks)
- Wound Care and suture removal
- Vital signs measurement (BP, P, R, T)
- Minor Office Surgical Procedures
- Anatomy and Physiology knowledge
- Surgical asepsis, autoclave, and sterilization techniques
- Patient preparation for examinations
- Medical Terminology
- Exam and treatment room preparation
- Radiation safety measures and protection devices
Certification
- National Association for Health Professional, National Registered Certified Medical Assistant (NRCMA), 03/01/24
- American Heart Association, BLS for Healthcare Providers (CPR and AED) Certification, 2025
- OSHA & HIPPA Certification, 2023
Timeline
Limited X-Ray Tech
North Houston Imaging
07.2025 - 10.2025
Sales Associate
Abercrombie & Fitch kids
04.2023 - Current
LMRT Diploma -
The College of Healthcare Professions
Medical Assisting Diploma -
The College of Healthcare Professions
High School Diploma -
Heights High School