Makayla Shears
Jackson,MS
Summary
Sales Representative with exceptional success in business to business and business to consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day to day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
4
4
years of professional experience
Work History
Sales Representative
Assurant
01.2023 - 04.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Technical Support Engineer
Teleperformance
03.2021 - 12.2022
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
- Gathered trend data from customer calls and interactions.
- Diagnosed and troubleshot hardware, software and network issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Customer Service Representative
Conduent Call Center
01.2020 - 02.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Murrah High School
Jackson, MS06.2021
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Sales expertise
- Relationship Building
- Product and service knowledge
- Sales strategy development
- Complex Problem-Solving
- Customer Retention
- Client Service
- Negotiation Tactics
- Upselling and Cross Selling
- Objection handling
- Relationship selling
- Performance Improvement
- Customer Success Management
- Strategy Development
- Cold-calling
- Product Promotions
- CRM proficiency
- Systems and software expertise
- Account Servicing
- Network development
- Strong Communication and Interpersonal Skills
- Attention to Detail
- Friendly and Helpful
- Creative Thinking
- Product Knowledge
- Honest and Dependable
- Reliable and Responsible
- Goal-Driven
Languages
English
Native or Bilingual
Timeline
Sales Representative
Assurant
01.2023 - 04.2024
Technical Support Engineer
Teleperformance
03.2021 - 12.2022
Customer Service Representative
Conduent Call Center
01.2020 - 02.2021
High School Diploma -
Murrah High School