Makayla Sheppard
Summary
Dedicated customer service representative with a proven track record of exceeding company goals through consistent and organized practices. Expertise in thriving under pressure while adapting to new challenges, effectively enhancing the organizational brand. Recognized for exceptional communication skills and strong leadership qualities, serving as a valuable asset in any customer service role. Eager to contribute to a dynamic team focused on delivering outstanding service and fostering customer satisfaction.
Overview
3
3
years of professional experience
Work History
Sales Floor Associate
Savers
09.2025 - 01.2026
- As a sales floor associate, I organized and stocked the store to create a welcoming atmosphere, assisted customers, and maintained safety protocols. Collaborating with team members on product placement enhanced my teamwork and communication skills, preparing me for future responsibilities.
Waitress
Appleman’s Sportsbar
09.2024 - 02.2025
- As a dedicated team member, I excelled in processing orders and delivering exceptional customer service. My menu knowledge enabled personalized recommendations, while my focus on sanitation and teamwork ensured high customer satisfaction. These experiences have honed my skills for future roles where I can continue to positively impact the team.
Mail Processing Clerk
MooreRMG
07.2023 - 07.2024
- As a mail processing clerk, I excelled in sorting and managing mail, operated machinery for accurate delivery, and maintained detailed records. These experiences enhanced my process management and attention to detail, preparing me to contribute effectively to a new team in my next role.
Education
High School Diploma -
Martinsburg High School
01-2025
Skills
- Analytical skills
- Teamwork and collaboration
- Time management
- Adaptability
- Problem-solving
- Attention to detail
- Goal oriented
- Customer service
Timeline
Sales Floor Associate
Savers
09.2025 - 01.2026
Waitress
Appleman’s Sportsbar
09.2024 - 02.2025
Mail Processing Clerk
MooreRMG
07.2023 - 07.2024
High School Diploma -
Martinsburg High School