Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Makayla Shipp

Sulphur Springs,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Receptionist/Patient Referral Coordinator

Dailey Medical Clinic
01.2023 - Current
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Collected 15 payments, processed transactions and updated relevant records.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Scheduled office meetings and client appointments for staff teams.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Organized, maintained and updated information in computer databases.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Collaborated with management to improve internal processes and procedures for better workflow optimization.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

Waitress/Bartender/Event Coordinator

Cascades Country Club
03.2022 - 01.2023
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Provided timely tableside assistance to guests requiring additional condiments or utensils.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Increased sales significantly by upselling higher-end products to customers.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.
  • Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
  • Informed customers about daily and seasonal specials.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.

Waitress/Drive-Thru Cashier

Go Fish Modern Japanese Food
08.2021 - 01.2023
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Greeted new customers, discussed specials, and took drink orders.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.
  • Trained new servers on restaurant policies and procedures.
  • Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.

Waitress/Bartender/Event Coordinator

Hollytree Country Club
08.2021 - 03.2022
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Provided timely tableside assistance to guests requiring additional condiments or utensils.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
  • Consistently exceeded management''s performance expectations while adhering to company policies and procedures.
  • Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.

Waitress/ Host/Head Bartender

The Kickin Mule
04.2019 - 08.2021
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.
  • Informed customers about daily and seasonal specials.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Checked guests' identification before serving alcoholic beverages.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Provided timely tableside assistance to guests requiring additional condiments or utensils.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

Education

High School Diploma -

Edgewood High School
Edgewood, TX
05.2020

Skills

    • Office Equipment Maintenance
    • Meeting Coordination
    • Claims Handling
    • Business Correspondence
    • Schedule Management
    • Cloud-Based File Organization
      • Records Management
      • Data Entry
      • Documentation
      • Multi-Line Phone Systems
      • Appointment Scheduling
      • Time Management

References

Kristy Moseley, family friend

Phone number 972-740-4278

Sulphur Springs, Tx


Stacey Treadway, family friend

Phone number 903-987-3554

Edgewood, Tx


Michelle Pippin, family friend

Phone number 817-846-9949

Edgewood, Tx

Timeline

Receptionist/Patient Referral Coordinator

Dailey Medical Clinic
01.2023 - Current

Waitress/Bartender/Event Coordinator

Cascades Country Club
03.2022 - 01.2023

Waitress/Drive-Thru Cashier

Go Fish Modern Japanese Food
08.2021 - 01.2023

Waitress/Bartender/Event Coordinator

Hollytree Country Club
08.2021 - 03.2022

Waitress/ Host/Head Bartender

The Kickin Mule
04.2019 - 08.2021

High School Diploma -

Edgewood High School

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Makayla Shipp