MAKAYLA SMITH

As a Office Manager, I lead the office in all office operations in support of the doctors to help create lasting impressions and build trust and loyalty with patients.

• Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards
• Consult with patients on treatment options provided by clinical team, verify insurance payment and collection ensure high quality of care
• Hire, develop, manage and retain the office staff
• Review monthly business results, manage profit and loss, align sales plan to support business goals and create strategies to increase profitability
• Prepare and lead daily huddles with the team to level set expectations to optimize patient experience and business performance
• Additional tasks as required

• This job consists of tracking referrals and following up
• I am in charge of making sure patients get the radiology and lab work done that was ordered during their office visit with their provider
• I also schedule appointments for patients to see a specialty doctor
• Once the appointment is made, I am to follow up in two weeks to make sure the patient kept the appointment
• If the patient did keep the appointment, then I am to secure the records for the provider to review
• If the patient did not keep the appointment I am to figure out if the patient no showed or canceled the appointment, so their provider is aware.

• As a patient service rep, I greet the patients coming into the office
• I verify their demographics, check insurance eligibility and take their copays, and lastly check the patient in
• Answering phone calls and scheduling future appointments is a big part of the job
• I also take bill payments and make a deposit at the end of every shift.

• During my shift, I am to make sure the customers are satisfied and happy
• I take their order at the window and hand them their ticket with their order number on it
• Depending on the position that I am in during that shift sometimes I will prepare the food or the drinks
• I also empty the register at the end of the night and place the money securely into the safe.

• Being a Guest Service Representative there are several tasks you are required to do throughout your shift
• Some of those tasks include paperwork, rounding different areas, and checking on the visitors to make sure they feel comfortable.