Makayla Smock

Modeled exceptional service to associates by enhancing focus on product knowledge and encouraged a customer-first environment, resulting in stronger engagement and increased revenue.

Led store presentation efforts by upholding visual merchandising standards, keeping the sales floor neat and organized, ensuring all product was well stocked

Coached team on upselling skills which resulted in an increase of KPI's.

Brought our store from below standards to one of the top performing stores in the district by fostering a supportive and comfortable environment which resulted in focused and hardworking employees, a real team environment.

Managed and motivated employees to be productive and engaged in work.

Accomplished multiple tasks within established timeframes such as completing checklists between each set of movies to ensure everything was set and ready for the next rush.

Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Oversaw inventory management