Hi, I’m
Makayla Spaulding
Kent,OH
Summary
Reliable and punctual Animal Care team member with proven skills cleaning animal areas, coordinating inventory and managing animal needs with care and compassion. Highly organized and hardworking with good communication and multitasking abilities.
Overview
3
years of professional experience
1
Certification
Work History
Humane Society Of Summit County
Animal Care Technician
01.2023 - Current
Job overview
- Cleaned and disinfected different areas and kennels to prevent diseases and control odors.
- Kept cages, kennels, play yards, and grooming areas clean.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
- Monitored animals for behavioral problems and signs of health issues.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Restrained animals safely during exams and procedures.
- Collected, prepared, and labeled samples for laboratory testing, culture, and microscopic examination.
- Followed pet care instructions for dietary needs and medication regimens for over 200 animals.
- Administered topical medicines. (Ex. revolt, strongid)
Dunkin' Donuts
Barista
07.2022 - 12.2022
Job overview
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales..
- Used POS system to accurately enter orders and process payments.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Recommended products based on solid understanding of individual customer needs and preferences.
Sheetz
Crew Member
01.2022 - 07.2022
Job overview
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Became familiar with products to answer questions and make suggestions.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Trained new team members on procedures, customer service, and sales techniques.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Cleaned and maintained all areas of restaurant to promote clean image.
Wendys International
Shift Supervisor
11.2020 - 12.2021
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Applied security, safety and loss prevention strategies during shifts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Troubleshot equipment to reduce service calls and downtime.
- Managed staff hiring, training and supervision.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
Acme Fresh Market
Cashier
05.2020 - 12.2020
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
Education
Kent State UniversityKent, OH
Bachelor of Science from Psychology
05.2025
Cuyahoga Falls High SchoolCuyahoga Falls, OH
High school diploma
05.2021
Skills
- Shift Management, Supervising Experience
- Time management
- Inventory Control
- Organizational skills
- Customer Service and Assistance
- Company Procedure Adherence
- Safety and Health Precautions
- Pet Handling
- Pet Waste Removal
- Safety Protocols and Procedures
- Test Sample Collection
- Food Service, Food Preparation, Food Safety
Certification
December 2021 to December 2026 Food Handler Certification
Timeline
Animal Care Technician
Humane Society Of Summit County
01.2023 - Current
Barista
Dunkin' Donuts
07.2022 - 12.2022
Crew Member
Sheetz
01.2022 - 07.2022
Shift Supervisor
Wendys International
11.2020 - 12.2021
Cashier
Acme Fresh Market
05.2020 - 12.2020
Kent State University
Bachelor of Science from Psychology
Cuyahoga Falls High School
High school diploma
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