Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makayla Speaight

Va Beach

Summary

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.

Overview

6
6
years of professional experience

Work History

Volunteer

Kinston Christian Center


  • Spearheaded special projects, driving innovation within the organization''s programs and initiatives.
  • Learned and adapted quickly to new technology and software applications.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Tutored at various competency levels to help people with reading, math and writing skills.
  • Promoted environmental awareness with educational workshops and hands-on activities.
  • Incorporated technology into classroom teachings to engage students and make learning more interactive.
  • Offered guidance and support to help students navigate challenges and succeed academically.
  • Managed classroom behavior to maintain safety and promote orderly learning environments.
  • Assessed student progress to determine level of understanding and adjust lessons to enhance learning.

Work Study Student

Norfolk State University
  • Contributed to a positive work environment by maintaining strong relationships with peers, supervisors, and students.
  • Assisted in training new work-study employees, sharing knowledge gained from previous experience in the role as well as best practices observed from colleagues'' performance.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Edited and proofread documents for accuracy and completeness.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Developed detailed reports to track student progress and performance.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Collaborated with staff members to guarantee students received best possible customer service.
  • Utilized strong time management skills to balance multiple responsibilities effectively while maintaining high-quality results.
  • Assisted with onboarding of new employees.
  • Acted as a liaison between students and faculty members, addressing concerns and facilitating solutions for any issues that arose.
  • Maintained confidentiality while handling sensitive information related to student records or university matters.

Teacher's Assistant

Childtime On Pleasant Valley Road
07.2022 - 07.2023
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Mentored and tutored individual students needing additional help.
  • Developed materials for classroom teachers to support instruction, lab work or in-class activities.
  • Assisted lead teachers with lesson plan creation and materials development .
  • Documented student progress and communicated with parents to keep informed.
  • Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
  • Handled class records for attendance, assignment grades and course participation scores.
  • Supervised residential and day treatment children during class and on field trips.
  • Maintained laboratory safety by demonstrating equipment and techniques.
  • Completed daily reports on attendance and disciplinary performance.
  • Attended training classes, parent conferences and faculty meetings to stay up-to-date on student progress.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.

Restaurant Hostess

Olive Garden Restaurant
01.2019 - 07.2020
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
  • Answered customer questions about hours, seating, and menu information.
  • Streamlined table turnover process by quickly identifying available seating options for incoming diners.
  • Answered phone calls to take orders, give information and document reservations.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Increased efficiency by organizing menus and updating daily specials boards before each shift.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Hardee’s crew member

Hardees Resturant
10.2017 - 02.2018
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Participated in ongoing training programs, continuously updating knowledge of company policies and procedures.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Stocked shelves to organize aisles in assigned department.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Self-motivated, with a strong sense of personal responsibility.

Education

Associate of Science - Psychology

Norfolk State University
Norfolk, VA
04.2025

Skills

  • Organized and Efficient
  • Data Entry
  • Leadership Qualities
  • Filing and Recordkeeping
  • Data Management
  • Good Telephone Etiquette
  • Attention to Detail
  • Event Setup
  • Flexible and Adaptable
  • Customer Service
  • First Aid/CPR
  • Analytical and Critical Thinking

Timeline

Teacher's Assistant

Childtime On Pleasant Valley Road
07.2022 - 07.2023

Restaurant Hostess

Olive Garden Restaurant
01.2019 - 07.2020

Hardee’s crew member

Hardees Resturant
10.2017 - 02.2018

Volunteer

Kinston Christian Center

Work Study Student

Norfolk State University

Associate of Science - Psychology

Norfolk State University

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Makayla Speaight