Makayla Stallings
Henderson,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Enthusiastic candidate with extensive experience in customer service and cash handling. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
14
14
years of professional experience
Work History
Cosmetologist
Self-employeed
05.2017 - Current
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Maintained client treatment records and designed long-term care programs for return customers.
- Processed payments, entering sales in register for prompt customer service.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Answered phone calls and emails to schedule client appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Developed new techniques to improve appearance of customer and provide different looks.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Registration Clerk
Maria Parham Health
09.2015 - 03.2017
- Explained form wording to patients to help each understand information required.
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
- Operated standard office software applications to compile data and prepare information and correspondence.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Answered patient questions and inquiries regarding registration process and documentation.
- Completed registration paperwork, verifying accurate patient information.
- Assisted in processing patient payments via cash, checks and credit cards.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
- Confirmed patient demographics and updated practice management software for accuracy.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
- Updated patient contact information to support accurate electronic medical records.
- Processed medical records requests, assuring release only to appropriate parties proper authorization.
- Entered patient information into payment system accurately for billing purposes.
- Secured confidential patient information from unauthorized access.
- Retrieved medical data for physicians and patients.
Nursing Assistant
Premier Womens Health Professionals
05.2010 - 03.2014
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Documented care actions by completing records and logs in medical software system.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Education
Cosmetology Licenses - Cosmetology
Vance Granville Community College
Henderson NC12.2016
High School Diploma -
Northern Vance High School
Henderson, NC06.2014
Skills
- Documentation And Reporting
- Pre-Registration Documentation
- Appointment Scheduling
- Problem-Solving
- Payment Processing
- Client Relationships
- Office Organization
- File Maintenance
- Demographics Information
- Records Maintenance
Timeline
Cosmetologist
Self-employeed
05.2017 - Current
Registration Clerk
Maria Parham Health
09.2015 - 03.2017
Nursing Assistant
Premier Womens Health Professionals
05.2010 - 03.2014
Cosmetology Licenses - Cosmetology
Vance Granville Community College
High School Diploma -
Northern Vance High School