Makayla Starman
Orlando,FL
Summary
Professional with over 5 years of experience in customer service and administrative support within fast-paced environments. Proven ability to manage high-volume tasks while maintaining attention to detail and adaptability. Strong work ethic and positive attitude contribute to effective team operations and customer satisfaction. Seeking opportunities to leverage skills in a new industry.
Overview
7
7
years of professional experience
Work History
Legal Intake Specialist
Williams Law P.A
Tampa, Florida
01.2023 - Current
- Provided exceptional customer service by listening actively and resolving client concerns during intake calls.
- Ensured timely signatures on legal contracts using Docusign and Adobe Sign while verifying accuracy.
- Managed scheduling and confirmation of appointments, consultations, and follow-up calls for attorneys.
- Maintained confidentiality and professionalism in handling sensitive client information and legal documents.
Legal Intake Specialist
Tucker Disability Law
St. Petersburg, Florida
05.2022 - 12.2022
- Conducted detailed intake interviews to assess legal needs and gather case information for potential clients.
- Drafted engagement letters, contracts, and intake confirmations according to attorney directives.
- Scheduled appointments based on attorney availability, client urgency, and legal deadlines.
- Administered client files within legal CRM platforms, ensuring accuracy and compliance with firm procedures.
Medical Receptionist
Maxhealth Center
Sarasota, Florida
07.2020 - 04.2022
- Streamlined patient check-ins and appointment scheduling in high-volume medical office.
- Verified insurance eligibility and collected co-payments to ensure billing accuracy.
- Processed and filed medical records, adhering strictly to HIPAA regulations.
- Submitted referrals for specialist care upon request from physicians or patients.
Legal Receptionist
The Law Office of James W. Eliott
Yorktown, Virginia
02.2018 - 03.2020
- Executed administrative support for attorneys, including setting appointments and preparing files.
- Compiled detailed reports in Microsoft Excel to inform data-driven decisions.
- Oversaw client accounts and collected payments to streamline billing processes.
- Ensured timely dispatch of mail, packages, and certified letters to maintain operational efficiency.
Education
Bachelor of Science - Environmental Science
Southern New Hampshire University
Hooksett, NH05-2024
Skills
- Customer service
- Adaptability
- Self-motivation
- Time management
- Team collaboration
- Problem solving
- Attention to detail
- Case management software
- HIPAA compliance
- Microsoft Office Suite
References
References available upon request.
Timeline
Legal Intake Specialist
Williams Law P.A
01.2023 - Current
Legal Intake Specialist
Tucker Disability Law
05.2022 - 12.2022
Medical Receptionist
Maxhealth Center
07.2020 - 04.2022
Legal Receptionist
The Law Office of James W. Eliott
02.2018 - 03.2020
Bachelor of Science - Environmental Science
Southern New Hampshire University
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