Makayla Stewart
Xenia
Summary
Dynamic professional with higher education experience at Fortis College, excelling in enrollment management and record keeping. Proven ability to enhance operational efficiency through innovative data management systems. Strong organizational skills and a commitment to exceptional customer service drive successful outcomes in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Assistant Registrar
Fortis College
08.2023 - Current
- Ensuring compliance with institutional policies and deadlines.
- Developed and implemented efficient data management systems for student records .
- Collaborated with other registrars in the region to share best practices, fostering continuous improvement within the profession.
- Conducted regular audits of student records, maintaining compliance with institutional policies and federal regulations.
- Provided exceptional customer service to students, addressing inquiries regarding registration, transcripts, and degree requirements.
- Reviewed academic records for accuracy, resolving discrepancies to maintain integrity of student information.
Cashier Team Lead
Jeff Schmitt Auto Group Inc
12.2022 - 12.2023
- Supervised daily cash operations, ensuring accuracy and efficiency in transactions.
- Trained and mentored new cashiers on customer service best practices and operational procedures.
- Implemented process improvements that enhanced workflow efficiency within the cashier team.
- Collaborated with management to identify areas for training and development among team members.
- Monitored cash drawer balances, conducting regular audits to maintain financial integrity.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Front Desk Receptionist
Toms Mulch
03.2022 - 12.2022
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated communication between departments to facilitate seamless service delivery.
- Maintained accurate appointment scheduling using office management software.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Statement of Health
Metlife
10.2021 - 03.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Representative
Rumpke Waste & Recycling
07.2020 - 09.2021
- Assisted customers with inquiries regarding waste management and recycling services.
- Processed service requests efficiently using customer relationship management software.
- Resolved customer complaints by providing effective solutions and maintaining satisfaction.
- Educated clients on proper recycling practices to promote environmental responsibility.
- Documented interactions and maintained accurate records in compliance with company policies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Call Center Representative
Victorias Secret
01.2018 - 06.2020
- Managed customer inquiries and resolved issues promptly, enhancing overall satisfaction.
- Processed orders efficiently using CRM software, ensuring accurate order fulfillment.
- Collaborated with team members to streamline call handling procedures, improving response times.
- Analyzed customer feedback to identify trends and recommend improvements for service delivery.
- Maintained detailed records of customer interactions, contributing to improved reporting accuracy.
Education
Bachelor of Science - Clinical Psychology
Capella University
01-2029
Skills
- Strong organization
- Higher education experience
- Record keeping proficiency
- Enrollment management
- Maintaining documents and records
Accomplishments
- Currently have the best compliance tracker in the region for Fortis College
- I completed over 500 transcript request forms over the course of 11 months
- Collaborated with Deans of Education in the development of documents to train instructors on how to document important information.
Timeline
Assistant Registrar
Fortis College
08.2023 - Current
Cashier Team Lead
Jeff Schmitt Auto Group Inc
12.2022 - 12.2023
Front Desk Receptionist
Toms Mulch
03.2022 - 12.2022
Statement of Health
Metlife
10.2021 - 03.2022
Customer Service Representative
Rumpke Waste & Recycling
07.2020 - 09.2021
Call Center Representative
Victorias Secret
01.2018 - 06.2020
Bachelor of Science - Clinical Psychology
Capella University