MaKayla St.John
Norfolk,VA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
2
2
years of professional experience
Work History
Head Hostess
Hotpot 757
Richmond , VA
11.2022 - 08.2023
- Informed patrons of specialties and features.
- Answered phones promptly to record and confirm reservations.
- Provided excellent customer service to ensure guest satisfaction.
- Assigned patrons to suitable tables according to server rotation.
- Assisted serving staff by taking guest drink orders and resolving conflicts.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Trained new staff on proper hosting procedures and policies.
- Stocked server areas with supplies before, during and after shifts.
Front End Cashier
Target
Richmond , VA
11.2021 - 11.2022
- Provided accurate change to customers when making transactions.
- Welcomed customers, offering assistance to help find store items.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Adhered to all health regulations concerning food handling practices.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed sales, returns, and exchanges using POS register system.
- Ensured that all checkout areas were adequately stocked with bags, paper rolls and other supplies.
- Answered customers' questions about products, prices, and availability.
- Greeted customers warmly and asked if they needed help.
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Built and maintained productive relationships with employees.
Education
Business Management
Old Dominion University
Norfolk, VA01-2027
High School Diploma -
Hermitage High School
Richmond, VA06-2023
Skills
- Guest Service
- Greeting and Seating
- Guest Relations Management
- Dining Customer Service
Timeline
Head Hostess
Hotpot 757
11.2022 - 08.2023
Front End Cashier
Target
11.2021 - 11.2022
Business Management
Old Dominion University
High School Diploma -
Hermitage High School
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