Makayla Tarquinio
Orlando
Summary
Dynamic professional with extensive experience in high-volume service environments, notably at Universal Orlando Resorts. Proven ability to enhance guest experiences through strong communication and teamwork. Skilled in Microsoft Office and ticketing system management, consistently exceeding performance targets while maintaining a strong work ethic and attention to detail.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Slide Operator
Universal Orlando Resorts
Orlando
05.2025 - Current
- Ensured guest safety and compliance with park guidelines while operating water attractions in high-volume environment.
- Delivered clear instructions and friendly service to enhance visitor experience in fast-paced setting.
- Collaborated with operators and lifeguards to maintain safe daily operations across attractions.
- Performed routine equipment checks and promptly reported maintenance needs to management.
- Monitored ride conditions and guest behavior to prevent accidents and respond effectively to emergencies.
SERVER/BOTTLE SERVICE
Mai Thai Downtown Orlando
Downtown Orlando
01.2024 - 11.2024
- Provided prompt, efficient service to guests during high-volume brunch hours, enhancing dining experiences.
- Maintained cleanliness and organization of dining area in compliance with health and safety regulations.
- Collaborated with kitchen staff to address customer requests and resolve concerns promptly.
- Promoted high-margin items and bottle service to maximize revenue, consistently exceeding sales targets.
SERVER
Friendly Confines Restaurants
Lake Mary
01.2023 - 01.2024
- Managed sports parties/karaoke nights. Elevated customer satisfaction by expertly managing multiple tables and sections, ensuring prompt service and a welcoming atmosphere in a bustling sports bar environment.
- Streamlined order processing through proficient use of diverse POS systems, including GrubHub, DoorDash, and UberEats, enhancing operational efficiency.
- Orchestrated successful sports parties and karaoke nights, boosting venue popularity and repeat customer visits through engaging event management.
SERVER/BARTENDER
Sushi King
Downtown Norfolk
01.2022 - 06.2023
- Alternated between serving, hosting, and bartending roles to enhance team synergy.
- Leveraged iPad technology for tableside order-taking, streamlining service processes.
- Mentored new team members, facilitating integration into cohesive work environment.
- Fostered operational flexibility through multi-role engagement in high-pressure settings.
SERVER
Hemingway’s Restaurant & Bar
Virginia Beach
01.2022 - 01.2023
- Orchestrated seamless breakfast service, expertly balancing buffet management with à la carte orders. Elevated customer satisfaction through attentive care in a hotel environment.
- Maintained meticulous attention to dietary requirements and allergies, ensuring safe and enjoyable dining experiences for all patrons.
- Fostered strong teamwork with kitchen staff, enhancing communication and expediting order fulfillment. Contributed to a harmonious work environment.
CATERER
Catering Concepts
Virginia Beach
01.2020 - 01.2023
- Ensured that all food and décor was presented attractively and in line with client expectations.
- Conducted post-event breakdown and cleanup, ensuring venues were left in pristine condition.
- Orchestrated flawless event setups, elevating client satisfaction through meticulous attention to detail and seamless coordination of banquet services.
COOK/BARISTA/CASHIER/ASSISTANT MANAGER
Dunkin Donuts
Chesapeake
01.2021 - 01.2022
- Optimized store operations by excelling in multiple roles, enhancing customer service and efficiency.
- Achieved measurable improvements in sales and customer satisfaction through effective team leadership.
- Opened and closed store independently when required to ensure operational continuity.
- Fostered teamwork across diverse roles, ensuring seamless coordination during peak hours.
- Mentored new staff to cultivate a cohesive and high-performing team environment.
- Maintained strict adherence to food safety standards and cash handling procedures.
- Implemented inventory management system, reducing waste and increasing stock accuracy.
Education
Associates - Information Technology
Full Sail University
Winter Park, FL, US12.2024
Bachelor's Degree - Computer Science
ECPI University
Virginia Beach, VA, US01.2024
Florida Real Estate Sales License -
Cameron Academy
Orlando, FL, US12.2024
Skills
- PC hardware and software expertise
- Microsoft Office proficiency
- Ticketing system management
- Windows and Linux administration
- Quality assurance and production monitoring
- Strong work ethic
Certification
- NOV 2023 - NOV 2026 Food Handler Certification
- NOV 2023 - NOV 2026 ServSafe
LINKS
LinkedIn: www.linkedin.com/in/makaylacyber
Timeline
Slide Operator
Universal Orlando Resorts
05.2025 - Current
SERVER/BOTTLE SERVICE
Mai Thai Downtown Orlando
01.2024 - 11.2024
SERVER
Friendly Confines Restaurants
01.2023 - 01.2024
SERVER/BARTENDER
Sushi King
01.2022 - 06.2023
SERVER
Hemingway’s Restaurant & Bar
01.2022 - 01.2023
COOK/BARISTA/CASHIER/ASSISTANT MANAGER
Dunkin Donuts
01.2021 - 01.2022
CATERER
Catering Concepts
01.2020 - 01.2023
Associates - Information Technology
Full Sail University
Bachelor's Degree - Computer Science
ECPI University
Florida Real Estate Sales License -
Cameron Academy