Summary
Overview
Work History
Education
Skills
Timeline
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Makayla Taylor

Kansas City,KS

Summary

Dynamic customer service professional with a proven track record at GEICO, excelling in cross-selling and upselling while demonstrating empathy and patience. Adept at processing claims and inquiries efficiently, contributing to enhanced customer satisfaction and operational success. Recognized for achieving high performance in fast-paced environments, ensuring seamless service delivery.

Overview

11
11
years of professional experience

Work History

CSR

GEICO
03.2021 - 06.2025
  • Assisted customers with policy inquiries, ensuring accurate information delivery.
  • Managed high-volume calls, providing timely support and solutions to client issues.
  • Processed claims efficiently, contributing to streamlined operations and reduced wait times.
  • Educated clients on coverage options, enhancing customer understanding and satisfaction.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
  • Educated customers about billing, payment processing and support policies and procedures.

CSR, Sales

Spectrum
02.2016 - 02.2021
  • Assisted customers with inquiries, ensuring efficient resolution of issues and enhancing overall satisfaction.
  • Processed sales transactions accurately, contributing to seamless customer experiences and operational efficiency.
  • Adapted quickly to changing product knowledge, providing accurate information to assist customer decision-making.
  • Collaborated with team members to maintain high standards of service delivery and customer engagement.
  • Developed strategies to upsell products based on customer needs, contributing to increased revenue generation for the department.
  • Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.

Host

Kci Airport
01.2014 - 02.2017
  • Greeted and welcomed guests, ensuring a positive first impression.
  • Managed reservation systems to optimize seating arrangements effectively.
  • Assisted in coordinating guest flow during peak hours for efficient service.
  • Provided information on menu items and specials to enhance guest experience.
  • Collaborated with servers and kitchen staff to ensure timely service delivery.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

Education

High School Diploma - CNA

Excelsior Springs Job Corps
Excelsior Springs, MO
03.2013

Skills

  • Cross-selling and upselling
  • Data entry proficiency
  • Empathy and patience
  • Performance tracking
  • Goal-oriented mindset
  • Strong negotiation skills

Timeline

CSR

GEICO
03.2021 - 06.2025

CSR, Sales

Spectrum
02.2016 - 02.2021

Host

Kci Airport
01.2014 - 02.2017

High School Diploma - CNA

Excelsior Springs Job Corps

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