Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makayla Temple

Springfield,MO

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical Assisting position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Substitute

Penmac Education
03.2023 - Current
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Provided instruction for students in core subject areas.
  • Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Adapted lesson plans and student activities to meet needs of students with special learning needs.
  • Monitored student progress and provided feedback to students, parents and school administrators.
  • Incorporated technology into learning to enhance student engagement and learning.
  • Collaborated with colleagues to develop innovative approaches to teaching.
  • Followed lesson plans designed by absent teachers.
  • Adapted teaching methods and instructional materials to meet students' varying needs and interests.
  • Monitored student behavior and administered discipline as needed.
  • Enforced school and class rules to maintain order in classroom.
  • Developed and implemented engaging lesson plans to accommodate varied student learning styles.
  • Assisted students in mastering subject material and preparing for tests.
  • Implemented classroom management techniques to maintain positive learning environment.
  • Counseled students with adjustment or academic problems.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.

Dasher

DoorDash
12.2019 - 11.2022
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.
  • Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
  • Addressed issues and resolved customer complaints to establish trust and reliability.
  • Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
  • Processed payments, made change, and provided receipts.
  • Communicated regularly with dispatcher for delivery route details and changes.
  • Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
  • Maintained positive relationships with customers to promote continued business opportunities.
  • Developed strong customer base through efficient and reliable service.
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.

EMT-B

Superior Ambulance Svc
01.2019 - 06.2019
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Evaluated patient histories to assess and prioritize levels of care.
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
  • Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
  • Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
  • Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
  • Trained EMTs in basic life support skills, oxygen therapy, and wound care.
  • Administered CPR, oxygen and other life-saving medical treatments.
  • Provided education to familiarize patients with medical treatments and self-care.
  • Assisted with lifting and moving patients.
  • Followed all safety protocols and took necessary precautions while providing care.
  • Assessed nature and extent of illness or injury to establish and prioritize medical procedures.
  • Delivered emotional support to patients and families.
  • Handled patient transfers from one medical facility to another.
  • Assessed medical conditions of patients in pre-hospital settings.
  • Observed patient behavior to report changes to medical personnel.
  • Collaborated with medical doctors and other healthcare professionals.
  • Immobilized patient for placement on stretcher and ambulance transport.
  • Transported patients to medical facilities and provided transportation to follow-up appointments.

Server

J&D's Bar And Grill
02.2018 - 08.2018
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Increased sales significantly by upselling higher-end products to customers.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Trainer

Chic-Fil-A
11.2013 - 09.2017
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Analyzed team performance and identified opportunities for additional training.
  • Delivered instructional presentations on equipment use, focusing on efficiency and safety.
  • Monitored participant workflow and behaviors throughout training process.
  • Developed individualized training plans to achieve staff readiness.
  • Tracked attendance and evaluated progress for assigned trainees.
  • Provided coaching and mentoring to employees.
  • Implemented new training courses after assessing corporate data and identifying employee weaknesses.
  • Identified and recommended staff for key positions and departments.
  • Contributed to reductions in employee turnover by revamping training programs.
  • Recruited and trained new members of guest service team.
  • Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
  • Introduced standardized training for cohesive learning environments.
  • Implemented diverse instructional methods, optimizing trainee engagement.
  • Prepared and presented supplementary learning material to support structured lessons.
  • Supported productivity increase and business growth through new hire training and mentoring.
  • Educated clients on proper use of products and systems.
  • Established and maintained quality control standards.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
  • Facilitated virtual, in-person and blended learning sessions.
  • Developed job-specific competencies and performance standards.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.

Summer Painter

Trinity International University
05.2015 - 07.2017
  • Painted surfaces using brushes, spray guns, and paint rollers.
  • Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
  • Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
  • Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
  • Painted indoor areas such as hallways, bathrooms, and lobbies.
  • Protected surfaces from damage and spills by using drop cloths prior to and during painting.
  • Evaluated completed work for quality and adherence to standards and client requirements.
  • Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
  • Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
  • Repaired wall holes and scrapes.
  • Patched cracks, holes and other imperfections in walls and other surfaces.
  • Followed safety procedures and properly used protective gear while painting.
  • Prepared surfaces for painting or staining by removing old paint and applying primers.
  • Primed and sealed surfaces to best support paint coats.
  • Repaired drywall and plaster prior to painting.
  • Corrected surface imperfections by filling cracks, holes and joints.
  • Applied various types of paints and other finishes to interior and exterior surfaces.
  • Reached high ceilings and walls with scaffolding and ladders.
  • Removed wallpaper and sanded surfaces to prepare for paint application.
  • Utilized brushes and rollers to create various textures.
  • Mixed, matched and blended colors to produce desired effects.

CNA

Brookdale Senior Living
08.2015 - 10.2015
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Documented patient information and care activities in electronic health record.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Transported patients between rooms and appointments or testing locations.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.

Education

No Degree - Education

Grand Canyon University
Pheonix, AZ

No Degree - Practical Nursing

Ozark Community College
Springfield, MO
12.2024

Skills

  • Records Management
  • Lesson Plan Implementation
  • Lesson Planning
  • Parent Communication
  • Safety Awareness
  • IEP Understanding
  • Special Education
  • Relationship Building and Management
  • Complex Problem-Solving
  • Positive Reinforcement
  • Differentiated Instruction
  • Verbal and Written Communication
  • Discipline
  • Creative Problem Solving
  • Compliance
  • Lesson Implementation
  • Classroom Management
  • Adaptable
  • Behavior Modeling
  • Activity Management
  • Behavior Management
  • Instructional Technology
  • Video Conferencing
  • Medical Terminology
  • HIPAA Compliance
  • Patient-Focused Care
  • Patient Oral Care
  • Medical Terminology Knowledge
  • Chronic Disease Management
  • Direct Patient Care
  • Customer Service
  • Patient Feeding
  • Compassionate
  • Trustworthy Companion
  • Patient Bathing
  • First Aid
  • Professional Bedside Manner
  • Vital Sign Monitoring
  • Monitoring Patient Progress
  • Companionship and Emotional Support
  • CPR
  • Patient Management
  • Reliable Team Player
  • Suctioning
  • Compassionate Caregiver
  • Reliable Transportation

Timeline

Substitute

Penmac Education
03.2023 - Current

Dasher

DoorDash
12.2019 - 11.2022

EMT-B

Superior Ambulance Svc
01.2019 - 06.2019

Server

J&D's Bar And Grill
02.2018 - 08.2018

CNA

Brookdale Senior Living
08.2015 - 10.2015

Summer Painter

Trinity International University
05.2015 - 07.2017

Trainer

Chic-Fil-A
11.2013 - 09.2017

No Degree - Education

Grand Canyon University

No Degree - Practical Nursing

Ozark Community College

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Makayla Temple