Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Makayla Thomas

Shreveport,LA

Summary

Experienced Certified Medical Assistant with a background in direct patient care and medical office or clinical management. Committed to ensuring the highest level of patient satisfaction and dedicated to upholding regulatory and practice standards. Skilled in cultivating trust and rapport with patients through excellent communication and interpersonal skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

General Dynamics
05.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Certified Clinical Medical Assistant

Oschner Medical Center
01.2023 - 03.2023
  • Checked patient vitals and visual acuity, facilitating timely dilation procedures.
  • Escorted patients to examination rooms while documenting medical histories accurately.
  • Prepared examination rooms for physician exams, ensuring equipment sterilization.
  • Monitored patient stability by assessing vital signs and weight measurements.
  • Maintained high accuracy in charting all patient services in electronic records.
  • Assisted healthcare providers during examinations and various procedures.
  • Supported front desk operations by managing appointments and welcoming patients.
  • Collaborated with medical staff to improve overall patient care processes.

Customer Care Associate

Health Advocate
04.2022 - 02.2023
  • Built rapport with callers through a courteous and professional approach.
  • Resolved outstanding issues to enhance customer satisfaction and complete resolutions.
  • Handled incoming calls, explaining healthcare benefits and provider options clearly.
  • Made outbound calls to follow up on research or deliver essential updates.
  • Collected and updated member demographic data to maintain accurate records.
  • Followed company procedures and healthcare regulations, including HIPAA and COBRA guidelines.

Ambassador

Activus Connect
06.2019 - 04.2022
  • Cultivated customer confidence through attentive listening and actionable feedback.
  • Handled customer service inquiries via email and chat to ensure prompt resolution.
  • Processed applications while identifying and correcting coding errors.
  • Transferred data from documents into client systems to maintain accuracy.
  • Assisted in training new ambassadors on company standards and communication strategies.

Education

Radiology

Southern University At Shreveport
Shreveport, LA

CCMA Certification -

Remington College
Shreveport, LA
03-2023

Skills

  • Medical terminology
  • Data entry and documentation
  • Vital signs assessment
  • Patient care and support
  • Multitasking and prioritization
  • Appointment scheduling and management
  • Telephone etiquette and communication
  • Organizational abilities
  • Computer proficiency and EHR systems
  • HIPAA compliance knowledge

Certification

  • CCMA - Certified Clinical Medical Assistant


  • BLS Certification

Personal Information

Timeline

Customer Service Representative

General Dynamics
05.2024 - Current

Certified Clinical Medical Assistant

Oschner Medical Center
01.2023 - 03.2023

Customer Care Associate

Health Advocate
04.2022 - 02.2023

Ambassador

Activus Connect
06.2019 - 04.2022

CCMA Certification -

Remington College

Radiology

Southern University At Shreveport

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