Hi, I’m
Makayla Thomas
Tallulah
Summary
Customer Service Specialist with demonstrated expertise in managing complex inquiries and enhancing patient satisfaction in the healthcare and telecommunications sectors. Proficient in appointment scheduling, insurance verification, and maintaining detailed records, ensuring compliance with industry standards. Committed to leveraging interpersonal and communication skills to resolve issues efficiently, and improve customer experience.
Overview
5
years of professional experience
Work History
Foundever
Pharmacy Benefit Manager
10.2024 - 08.2025
Job overview
- Checked patient drug coverage to ensure accurate medication management.
- Refilled medications to maintain continuous patient care.
- Educated patients on benefits, deductibles, and out-of-pocket maximums.
- Assisted patients in tracking order status for timely delivery.
- Analyzed pharmacy benefit programs and identified cost-saving opportunities.
Verizon Wireless
Data Entry Representative
02.2023 - 08.2023
Job overview
- Streamlined data entry processes, achieving substantial improvements in accuracy and efficiency while reducing processing time.
- Maintained comprehensive records of customer interactions, ensuring data integrity and facilitating effective communication across departments.
- Analyzed incoming data trends to identify inconsistencies, implementing corrective measures that enhanced overall data quality.
- Fostered teamwork with IT to optimize data management systems, resulting in noticeable gains in workflow efficiency and reliability.
- Remote (Part time)
PCG CONSULTING
Healthcare Customer Service Representative
Job overview
- Scheduled appointments for patients using the electronic health records system.
- Assembled registration paperwork and placed identification bands on patient.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Explained various admission forms and policies, acquiring signatures for consent.
- Communicated financial obligations to patients and collected fees at time of service.
TELEPERFORMANCE USA
Customer Service Representative
Job overview
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
Louisiana State UniversityBaton Rouge, LA
Bachelors Of Science from Sociology
12-2026
Madison High SchoolTallulah, LA
High School Diploma
05.2018
Skills
- Policy adherence
- Insurance verification
- Medical terminology
- Claims processing
- Record maintenance
- Stress tolerance
- Appointment scheduling
- Follow-up skills
- Interpersonal skills
- Work quality evaluation
- empathetic listener
- Problem solver
- Trustworthy
- Team collaboration
- Customer retention
- Time management
- Conflict resolution
- Customer engagement
- Data analysis
- Process improvement
- Microsoft Word proficiency
Timeline
Pharmacy Benefit Manager
Foundever
10.2024 - 08.2025
Data Entry Representative
Verizon Wireless
02.2023 - 08.2023
Healthcare Customer Service Representative
PCG CONSULTING
Customer Service Representative
TELEPERFORMANCE USA
Louisiana State University
Bachelors Of Science from Sociology
Madison High School
High School Diploma
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