Makayla Thomas

• Assisted customers with purchasing tickets for collegiate athletic events, including basketball, hockey, and football games.
• Provided excellent customer service by answering questions regarding ticket availability, seating, pricing, and game-day information.
• Processed ticket transactions accurately through the athletic ticketing system and handled cash and electronic payments.
• Maintained professional communication with customers while resolving concerns efficiently and courteously

Mack Gives Back is a community service initiative through Merrimack College that encourages student-athletes to volunteer and support local communities through outreach events, donation drives, and service projects.

• Assisted in organizing and promoting campus food drive initiatives to support local families and community members in need.
• Collaborated with fellow student-athletes, staff, and volunteers to coordinate donation efforts and increase participation.
• Collected, sorted, and distributed donated food items in an efficient and organized manner.

• Took customer to-go orders by phone, online, and in person.
• Packaged food orders accurately and ensured quality before delivery.
• Maintained cleanliness and organization of the carside/to-go area.
• Worked in a fast-paced team environment to ensure efficient service
• Provided friendly and professional customer service at all times