Makayla Thomas
Tempe,AZ
Summary
Phlebotomist Technician with 6 years of experience in patient-focused services, handling live-patient samples, calibrating laboratory equipment, and maintaining spaces. Worked in various departments across multiple hospitals, including pediatrics, geriatrics, ER, and ICU. Meticulous and accurate with strong administrative skills. Composed decision-maker adept at problem-solving in fast-paced and stressful environments. Strong communicator when interacting with patients and medical staff.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Phlebotomy Technician
St. bernardine Medical Center
San Bernardino, CA
08.2021 - 05.2024
- Obtained various blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles.
- Prepared specimens for transport to other laboratories or facilities as needed.
- Labeled blood vials with critical information, like time of collection, date, and patient name.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Verified collection orders and communicated discrepancies to nurses.
- Assisted in training new phlebotomy technicians on proper techniques.
- Processed orders for additional laboratory tests as requested by physicians or nurses.
Lead Phlebotomy Donor Specialist
Northern califronia blood bank
Eureka, CA
10.2018 - 02.2021
- Followed laboratory guidelines for handling biological specimens
- Cleaned and sterilized lab area, tools, and equipment
- Treated blood-related chronic disorders by performing therapeutic phlebotomy
- Screened prospective donors by conducting interviews, obtaining medical histories, and measuring vital signs
- Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals, and taking detailed health history
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture
- Prepared blood-collecting equipment to draw blood and safely store and transport samples
- Labeled blood vials with critical information like time of collection, date, and patient name
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures
- Identified patients using proper procedures prior to specimen collection
- Trained and supervised phlebotomists and lab assistants
- Performed evaluations of lab personnel and implemented corrective action where necessary.
Administrative Assistant/Front End Supervisor
T.j. maxx
12.2015 - 10.2018
- Cultivated strong customer relations and developed effective customer service standards
- Addressed and resolved customer complaints with friendly and level-headed assistance
- Counted and balanced registers
- Directed and supervised staff performance
- Used Point of Sale register system to complete transactions
- Responded to customer inquiries and delivered appropriate information after carefully researching issues
- Identified appropriate solutions to minimize issues and quickly solve problems
- Instructed staff on procedures for handling difficult transactions
- Maintained safe, organized store by keeping aisles free of merchandise and boxes
- Opened and closed store five times per week by balancing cash drawers, preparing daily deposits and daily safe balancing
- Established, enforced, and optimized departmental procedures and goals to optimize team performance and productivity.
Education
Bachelor of Arts - Liberal Arts And Sciences
University of California, Riverside
Riverside, CA06-2023
Associate of Science - Communication Studies
College of The Redwoods
Eureka, CA12.2020
High School Diploma -
Zoe Barnum High School
Eureka, CA06.2017
Skills
- Therapeutic phlebotomy
- Medical records maintenance
- Proper storage procedures
- HIPAA
- Drawing blood
- Quality control
- Team building
- Data management
- Previous supervision and trainer roles
- Donor screening
- Patient Safety
- Infection Control
- Research
- Office Administration
Certification
- Certified Phlebotomy Technician (CPT-1)
- Basic Life Support (BLS)
- Medical Terminology
- Billing and coding
- Various computer programs
- Data entry
- Money Handling
Timeline
Certified Phlebotomy Technician
St. bernardine Medical Center
08.2021 - 05.2024
Lead Phlebotomy Donor Specialist
Northern califronia blood bank
10.2018 - 02.2021
Administrative Assistant/Front End Supervisor
T.j. maxx
12.2015 - 10.2018
Bachelor of Arts - Liberal Arts And Sciences
University of California, Riverside
Associate of Science - Communication Studies
College of The Redwoods
High School Diploma -
Zoe Barnum High School
- Certified Phlebotomy Technician (CPT-1)
- Basic Life Support (BLS)
- Medical Terminology
- Billing and coding
- Various computer programs
- Data entry
- Money Handling
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