MAKAYLA TILLMAN
Lewisville,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Remarketing Titles Department
Honda Financial Services
Irving, TX
10.2023 - 03.2024
- Processed titles for customers and dealerships
- Logged customer and dealer information into our system.
- Checked to make sure the account was paid off to be able to process title
- Processed Manual Titles
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Made outbound calls/sent letters/emails to customers or dealers if didn't receive the proper information regarding vehicles for the title to be processed.
Customer Service Representative/Collections Agent
Exeter Finance
Irving , TX
04.2023 - 10.2023
- Handled 25 to 30 calls per hour
- Handled inbound and outbound calls about 200 or more a day depending on day
- Provided exceptional customer service to ensure customer satisfaction
- Provided exceptional customer service to clients in fast-paced call center environment
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions
- Handled outbound calls to customers who are past due on their account to make a payment on their account or to set up some type of arrangement.
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls
- Read from scripts to promote uniformity and consistency in communications
- Navigated multiple computer systems and applications and utilized search tools to find information.
Customer Service Rep
QVC, US
01.2022 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Met customer call guidelines for service levels, handle time and productivity
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Educated customers about billing, payment processing and support policies and procedures.
Receptionist
Wesco, US
04.2020 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Updated account information to maintain customer records
- Responded to customer requests for products, services, and company information
- Processed customer service orders promptly to increase customer satisfaction.
Assistant Manager/Lube Tech
Kwik, US
04.2018 - 01.2020
- Handled assignments independently with good judgement and critical thinking skills
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Sorted, received, and distributed mail correspondence between departments and personnel
- Scheduled office meetings and client appointments for staff teams.
Education
Diploma -
Lewisville High School
01.2014
Skills
- Call Center Operations
- Active Listening
- Microsoft
- Managing Multiple Tasks
- Multi-Line Telephone Operation
- Typing Proficiency
- Customer Account Management
- Documentation
- Data Entry
- Detailed orientated
Timeline
Remarketing Titles Department
Honda Financial Services
10.2023 - 03.2024
Customer Service Representative/Collections Agent
Exeter Finance
04.2023 - 10.2023
Customer Service Rep
QVC, US
01.2022 - 04.2023
Receptionist
Wesco, US
04.2020 - 01.2022
Assistant Manager/Lube Tech
Kwik, US
04.2018 - 01.2020
Diploma -
Lewisville High School
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