Makayla Torres
Middletown
Summary
Dynamic grocery cashier with proven expertise at Big Y, delivering exceptional customer service and maintaining a clean, organized checkout area. Skilled in cash handling and adept at resolving customer inquiries, fostering loyalty through effective communication and teamwork. Committed to enhancing the shopping experience while ensuring operational efficiency.
Overview
1
1
year of professional experience
Work History
Grocery Cashier
Big Y
Middletown, CT
06.2025 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
- Maintained cleanliness and organization of checkout area to ensure operational efficiency.
- Handled cash, credit, and gift card transactions while adhering to company policies for accuracy.
- Resolved customer complaints effectively, ensuring satisfaction and loyalty to store services.
- Maintained up-to-date knowledge on store promotions and sales events, informing customers about potential savings opportunities.
- Exercised attention to detail when verifying IDs for age-restricted purchases, adhering to legal requirements and company policies.
- Resolved customer complaints and inquiries professionally and courteously, providing solutions that satisfied both parties.
- Assisted customers with bagging groceries, ensuring proper handling of fragile items to minimize damages.
- Collaborated with team members to maintain clean and organized workspaces, promoting a positive shopping experience for customers.
- Developed strong relationships with regular customers by providing exceptional service consistently.
- Assisted coworkers during busy periods by taking over additional registers or tasks as needed, fostering a supportive team environment.
- Strengthened communication skills through daily interactions with diverse clientele from varying backgrounds and cultures.
- Handled cash and credit card transactions accurately, maintaining a balanced cash register at the end of each shift.
- Communicated with customers and staff politely and professionally to uphold store standards.
Education
High School Diploma -
Middletown Adult Ed
Middletown, CTSkills
- Excellent customer service
- Cleanliness and organization
- Patience and empathy
- Reliability and punctuality
- Cash handling expertise
- Professional appearance
- Bagging proficiency
- Willingness to learn
- Teamwork and collaboration
- Customer service
- Cleaning and sanitizing
- Excellent communication
- Assisting customers
- Flexible schedule
- Product knowledge
- Grocery bagging skills
- Price checking
- Cashier experience
Timeline
Grocery Cashier
Big Y
06.2025 - Current
High School Diploma -
Middletown Adult Ed