Summary
Overview
Work History
Education
Skills
Languages
Languages
Affiliations
Timeline
Generic

Makayla Torres

DeSoto,TX

Summary

Customer-focused Sales Associate with solid understanding of retail dynamics and customer service standards. Experienced in providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service, and customer experience initiatives driving strong sales.

Overview

16
16
years of professional experience

Work History

Sales Associate

Neiman Marcus
Dallas, TX
11.2024 - 04.2025
  • Assisted customers in selecting clothing, shoes, and accessories to enhance their wardrobes and meet specific occasion needs.
  • Delivered exceptional customer service to foster a welcoming and engaging shopping environment.
  • Provided regular clients with timely updates on sales, promotions, gift cards, and store private events.
  • Maintained a tidy, organized, and visually appealing department to enhance customer experience.
  • Cultivated strong interpersonal relationships with team members and management through effective communication.
  • Maintained precise operation of the cash register, ensuring accuracy in transactions.
  • Resolved alterations, returns, and unforeseen issues with a positive attitude, ensuring customer satisfaction.

Server

Shell Shack
Dallas, TX
01.2020 - 01.2022
  • Took accurate orders from customers promptly to enhance the dining experience.
  • Maintained comprehensive transaction records per legal and company requirements.
  • Assisted in training new servers to uphold service standards and efficiency.
  • Communicated effectively with kitchen staff regarding customer allergies and special requests.
  • Responded promptly to guest inquiries and complaints, maintaining professionalism throughout.
  • Stay informed about daily specials, new menu items, and promotions to enhance customer engagement.
  • Provided exceptional customer service, ensuring satisfaction through prompt and courteous food delivery.

Server

Grub Burger Bar
Dallas, TX
01.2019 - 12.2019
  • Took accurate orders from customers promptly to enhance the dining experience.
  • Maintained comprehensive transaction records per legal and company requirements.
  • Assisted in training new servers to uphold service standards and efficiency.
  • Communicated effectively with kitchen staff regarding customer allergies and special requests.
  • Responded promptly to guest inquiries and complaints, maintaining professionalism throughout.
  • Stay informed about daily specials, new menu items, and promotions to enhance customer engagement.
  • Provided exceptional customer service, ensuring satisfaction through prompt and courteous food delivery.

Teachers Assistant

Dallas Black Dance Theater
Dallas, TX
01.2018 - 01.2019
  • Assisted teachers during class instruction to enhance learning outcomes.
  • Facilitated student improvement in performance techniques.
  • Established a fun, engaging learning environment for all students.
  • Inspired students to pursue personal excellence both on and off stage.

Classical Pianist Instructor

Private Lessons
Dallas, TX
01.2016 - 01.2019
  • Instructed music theory to enhance foundational understanding.
  • Taught finger placement for notes, scales, and repertoire mastery.
  • Promoted personal expression through diverse repertoire selections.
  • Encouraged personal excellence in performance and practice.
  • Demonstrated practical applications of the piano in educational and personal settings.

Company Member

Dallas Black Dance Theater
Dallas, TX
01.2009 - 01.2019
  • Upholding artistic excellence in contemporary and modern dance.
  • Bridged cultures and reached diverse communities through dance initiatives.
  • Committed to promoting equity, diversity, and inclusion in all activities.
  • Organized yearly summer intensives, performances, and classes to engage audiences.
  • Fostered a supportive environment with an amiable attitude.
  • Demonstrated leadership while collaborating effectively with company members.

Education

Psychology -

Texas Christian University
Fort Worth, TX
05-2027

Graduate - Piano & Dance

Booker T. Washington HSPVA
Dallas, TX
01.2019

Skills

  • Fast learner
  • Leader
  • Multifaceted
  • Interpersonal communication
  • Conflict resolution
  • Hospitality and accommodation
  • Upselling
  • Sales expertise
  • Relationship building
  • Goal tracking

Languages

  • English
  • Spanish

Languages

English
Professional
Spanish
Limited

Affiliations

  • Best company dancer
  • Science fair 2nd place

Timeline

Sales Associate

Neiman Marcus
11.2024 - 04.2025

Server

Shell Shack
01.2020 - 01.2022

Server

Grub Burger Bar
01.2019 - 12.2019

Teachers Assistant

Dallas Black Dance Theater
01.2018 - 01.2019

Classical Pianist Instructor

Private Lessons
01.2016 - 01.2019

Company Member

Dallas Black Dance Theater
01.2009 - 01.2019

Psychology -

Texas Christian University

Graduate - Piano & Dance

Booker T. Washington HSPVA