MaKayla Townsend

• Assisted team in daily operations, learning key processes and tools to enhance efficiency.
• Supported team members by providing timely information and resources for task completion.
• Collaborated with colleagues to ensure project deadlines were met consistently.
• Observed safety protocols and maintained clean work environment to promote health standards.
• Contributed ideas during team meetings to streamline workflow and improve communication.

Scheduled and confirmed appointments for staff, including management.

Completed weekly inventory requisition orders.

Operated the copier, facsimile, lamination machine, and binding machine in preparation for monthly and weekly center report booklets

Computing, classifying, and recording numerical data to keep financial records complete

Provided excellent customer service to all staff and student workers.

• Processed customer transactions efficiently, ensuring accurate cash handling and adherence to company policies.
• Provided exceptional customer service by addressing inquiries and resolving complaints promptly.
• Maintained cleanliness and organization of work area, contributing to a positive dining environment for guests.
• Collaborated with team members to streamline service flow during peak hours, enhancing overall efficiency.
• Assisted in training new team members on register operation and customer service protocols.
• Monitored inventory levels and communicated restocking needs to management to minimize shortages.
• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Restocked and organized merchandise in front lanes.