Makayla Traynor
Lithia Springs,GA
Summary
To obtain a position in a dynamic retail or customer service environment where I can utilize my skills in customer engagement, inventory management, product presentation, and administrative support. I aim to contribute to the company's success by ensuring excellent customer experiences, maintaining up-to-date knowledge of products and services, and adhering to company policies. My goal is to grow professionally while helping to increase customer satisfaction and promote business growth.
Overview
5
5
years of professional experience
Work History
BDC Service Representative
Calavan Kia West
03.2023 - Current
- Answer incoming calls and respond to online inquiries
- Log customer details and comments in system
- Schedule appointments and follow up on any customers that miss their appointments
- Remain up-to-date on products and services offered
- Adhere to all company policies and procedures
- Maintain a positive and friendly demeanor when making contact with a customer to ensure they are happy with their service
- Ensure all customers are aware of product updates and promotions
- Assist in other areas of the dealership with various tasks.
- Delivered product and service information to customers and identified upselling opportunities to maintain and increase income streams from customer relationships.
- Managed multiple communication channels, including phone calls, emails, and online chat platforms, ensuring prompt responses to customer inquiries.
Store Manager
Dunkin Donuts
06.2019 - 02.2023
- Administered payroll and handled other financial aspects of the store
- Prepared weekly reports on sales and profits
- Ensured all equipment functioned properly and coordinated repairs and maintenance
- Trained new staff, resolved conflicts, scheduled shifts, and conducted performance appraisals.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Sales Clerk
QuikTrip
05.2021 - 09.2022
- Scanned customer items, rang up sales, and managed transactions using a cash register
- Greeted customers, answered questions, and resolved conflicts
- Maintained accurate inventory and transaction records, and ensured pricing was accurate
- Worked effectively in a fast-paced and stressful environment
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Processed payments and returns with accuracy and efficiency.
Education
Secondary Education
Savannah State University
Savannah, GA05.2026
High School Diploma -
Lithia Springs High School
Lithia Springs, GA05.2020
Skills
- MS Office Suite
- Data Entry
- Documentation
- Detail Oriented
- Strong Communicator
- Multi-tasker
- Adaptable
- Strong multitasking
- Call center experience
- Appointment Scheduling
- Customer Service
- Team Leadership
- Inventory Management
- Recruitment and hiring
Timeline
BDC Service Representative
Calavan Kia West
03.2023 - Current
Sales Clerk
QuikTrip
05.2021 - 09.2022
Store Manager
Dunkin Donuts
06.2019 - 02.2023
Secondary Education
Savannah State University
High School Diploma -
Lithia Springs High School
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