Makayla Turvey
Creswell,OR
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes and thrives under pressure and consistently earns high marks for work quality and speed.
Overview
6
6
years of professional experience
Work History
Housing Case Manager
Equitable Social Solutions
Eugene, OR
07.2023 - Current
- Coordinated move-in activities for new tenants including furniture donations, apartment cleaning, installation of safety equipment.
- I currently find housing for clients who are currently unhoused
- Collect proper documents from clients and landlords
- Assist with helping individuals to obtain rental assistance
- Submit check requests and p-card purchases.
- Take notes, documenting everything via QuickBase and HMIS.
- speak on the phone or in person multiple times during the week.
- Remained up-to-date on all relevant policies governing subsidized housing programs.
- Conducted initial interviews with clients to assess their housing needs and develop individualized service plans.
Medication Technician
Middlefield Oaks Assisted Living and Memory Care
Cottage Grove, OR
07.2022 - 07.2023
- Assisted in the preparation and delivery of medications to patients.
- Maintained accurate records of all medication administered to residents.
- Provided patient education on proper medication use, side effects, and storage.
- Monitored vital signs before administering medications.
- Observed and reported any changes in patient condition or behavior associated with medications.
- Ensured that all prescribed medications were taken as ordered by physician.
- Performed quality assurance checks for accuracy of medication administration.
- Verified expiration dates on all medications prior to dispensing them.
- Assisted with ordering, receiving, storing, preparing and delivering medications throughout the facility.
Front Desk Receptionist
Village Green
Cottage Grove, OR
01.2019 - 08.2019
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Education
High School Diploma -
Willamette Leadership Academy
Goshen, OR06-2017
Skills
- Client Advocacy
- Behavioral support
- Problem-Solving
- Critical Thinking
- Medical Advocacy
- Mental Health Assessment
- Maintaining confidentiality
- Certified in CPR/AED
- Trauma-informed care
- Patient Evaluation
- Heartsaver First Aid CPR AED (First Aid CPR AED)
- Desktop and Laptop Computers
- Adaptability and Flexibility
- Word Processing
- Attention to Detail
- Teamwork and Collaboration
- Time Management
- Training and Teaching
- Multitasking Abilities
- Written Communication
- Problem-solving abilities
- Case Management
- Interpersonal Skills
Timeline
Housing Case Manager
Equitable Social Solutions
07.2023 - Current
Medication Technician
Middlefield Oaks Assisted Living and Memory Care
07.2022 - 07.2023
Front Desk Receptionist
Village Green
01.2019 - 08.2019
High School Diploma -
Willamette Leadership Academy
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