Makayla Vanosse
Bellflower,United States
Summary
Outgoing Volunteer providing experience helping non-profit organization with daily tasks and needs. Friendly and helpful when assisting employees and visitors requesting services. Driven by cause to work diligently to accomplish measurable impact.
Overview
2
2
years of professional experience
Work History
Front Office Assistant
MemorialCare
10.2023 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
Volunteer
Long Beach Memorial Hospital
08.2023 - 10.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Provided support and companionship to patients in need of assistance.
- Reported patient requests, concerns, and other observations to staff.
- Restocked supplies and filed paperwork to satisfy department leadership requests.
- Transported patients and helped with discharge procedures.
- Supplied care instructions and educational materials to inform patients of care plan and next steps.
- Adhered to policies and procedures to promote hospital mission and vision.
- Complied with HIPAA standards to confidentially maintain patient medical information.
Sales Associate
Cotton & Clover Children's Boutique
10.2022 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
BSN - Nursing
California State University - Los Angeles
Los Angeles, CA06.2027
High School Diploma -
Mayfair High School
Lakewood, CA06.2023
Skills
- Verbal and Written Communication
- Scheduling appointments
- Administrative Skills
- Clerical Support
- Problem-solving skills
- Listening Skills
Timeline
Front Office Assistant
MemorialCare
10.2023 - Current
Volunteer
Long Beach Memorial Hospital
08.2023 - 10.2023
Sales Associate
Cotton & Clover Children's Boutique
10.2022 - 05.2023
BSN - Nursing
California State University - Los Angeles
High School Diploma -
Mayfair High School
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