Makayla Vonduring
Baldwin,NY
Summary
Proven customer service expert from Stop and Shop Supermarket, adept in maintaining customer satisfaction and fostering community through exceptional service and reliability. Skilled in handling high-pressure situations with patience and composure, and collaborating effectively with teams to enhance operational efficiency. Demonstrates a strong commitment to team collaboration and customer service excellence.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
Stop and Shop Supermarket
08.2023 - 02.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
Ice Cream Server
Five Pennies Creamery
07.2020 - 07.2022
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.
- Collaborated with team members to maintain smooth operations during high-volume periods.
- Established a rapport with regular customers, fostering a sense of community and loyalty to the establishment.
Volunteer
Department Of Community Activities
07.2019 - 08.2019
- Led groups of children safely through variety of camp activities.
- Worked with children of varying age, interest, skill, and developmental levels.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Promoted a positive camp environment through clear communication, active listening, and conflict resolution techniques.
Education
Psychology
CUNY Queens College
Queens, NY05.2028
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Honest and Dependable
- Team Collaboration
Timeline
Customer Service Cashier
Stop and Shop Supermarket
08.2023 - 02.2024
Ice Cream Server
Five Pennies Creamery
07.2020 - 07.2022
Volunteer
Department Of Community Activities
07.2019 - 08.2019
Psychology
CUNY Queens College