Summary
Overview
Work History
Education
Skills
Timeline
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Makayla Wade

Harper,TX

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

5
5
years of professional experience

Work History

Dining Manager

Riverhill Country Club
08.2020 - Current
  • Greeted guests, sat at tables and brought orders to assist front of house staff.
  • Designed overall floorplans and coordinated modifications for events and special reservations.
  • Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
  • Led planning, set up and takedown for special events.
  • Implemented training program for front of house staff to maintain high standards of customer service.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Server

Friedhelms Bavarian Inn
05.2018 - 05.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

High School Diploma -

Harper High School
Harper, TX
05.2017

Skills

  • Front of House Management
  • Food and Beverage Service
  • [POS Software Proficiency
  • Payment Processing Understanding
  • Taking Reservations
  • Anticipating Problems
  • Food Safety and Quality
  • High-Volume Environments
  • Inventorying Mastery
  • Bartending Expertise
  • Upscale Dining
  • Investigating Complaints

Timeline

Dining Manager

Riverhill Country Club
08.2020 - Current

Server

Friedhelms Bavarian Inn
05.2018 - 05.2020

High School Diploma -

Harper High School

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Makayla Wade