Makayla Waldrop
Ontario,CA
Summary
Production, customer service, and operations professional with experience in manufacturing, food service, retail, and high-volume environments. Recognized for reliability, adaptability, and leadership through promotions, employee training, and cross-functional support. Skilled in quality assurance, team leadership, customer service, inventory management, and maintaining safe, efficient daily operations.
Overview
6
6
years of professional experience
Work History
Production Assembler
Philips Sonicare
12.2024 - 01.2026
- Selected to train new employees on assembly procedures, quality standards, and safe manufacturing practices.
- Inspected finished products for defects and verified compliance with quality standards before packaging and shipment.
- Assembled electronic components and subassemblies in a fast-paced, high-volume manufacturing environment while consistently meeting production expectations.
- Rotated across multiple assembly stations to support changing production demands while maintaining accuracy and efficiency.
- Assisted other departments as needed, demonstrating flexibility, teamwork, and the ability to quickly learn new processes.
Barista
Starbucks
06.2023 - 12.2023
- Prepared handcrafted beverages and food while delivering friendly, efficient customer service in a high-volume café.
- Cross-trained across multiple workstations to maintain speed, accuracy, and product quality during peak business hours.
- Operated POS systems and accurately processed cash and card transactions.
- Restocked inventory and maintained clean, organized work areas to support efficient operations and food safety standards.
Shift Leader/Certified Trainer
Cafe Rio Mexican Grill
08.2020 - 02.2023
- Promoted from Food Prep to Shift Leader in recognition of strong performance, reliability, and leadership.
- Selected as a Certified Trainer to onboard and coach new employees on food preparation, food safety, customer service, and company procedures.
- Directed daily shift operations by assigning tasks, coordinating workflow, opening the restaurant, and maintaining efficient service.
- Managed catering and online orders while ensuring accuracy, quality, and timely completion.
- Cross-trained to perform every restaurant station, including cashier, line, grill, food prep, tortilla, and dishwashing.
- Resolved customer concerns while maintaining food safety, sanitation, quality, and portion control standards.
Booth Attendant
Fast5Xpress Car Wash
07.2020 - 01.2021
- Assisted customers in selecting services while promoting monthly membership plans.
- Processed cash and electronic payments accurately.
- Helped open a new location by training new employees on customer service, booth procedures, and daily operations.
- Directed vehicle traffic during busy periods to maintain safe, organized operations.
- Maintained clean facilities and equipment to support a professional customer experience.
Education
High School diploma - undefined
Villa Park high school
Villa Park, CA06-2016
Skills
Manufacturing & Warehouse: Assembly Quality Inspection Picking & Packing Inventory Management Safety Compliance
Leadership: Shift Leadership Employee Training Conflict Resolution Team Coordination
Customer Service: Point-of-Sale (POS) Customer Relations Food Service Catering & Online Orders
Leadership & Community Involvement
Honored Queen (Elected Chapter Leader)
Jobs Daughters International
Member: 2011–2022 • Honored Queen: June 2016 – December 2016
- Elected to the organization's highest youth leadership position after progressing through multiple elected leadership roles.
- Led a chapter of more than 50 members while coordinating meetings, community events, and fundraising activities.
- Helped raise over $5,000 through a community pancake breakfast by organizing volunteers, food service operations, and event logistics.
- Mentored members while encouraging teamwork, leadership development, and active participation.
Timeline
Production Assembler
Philips Sonicare
12.2024 - 01.2026
Barista
Starbucks
06.2023 - 12.2023
Shift Leader/Certified Trainer
Cafe Rio Mexican Grill
08.2020 - 02.2023
Booth Attendant
Fast5Xpress Car Wash
07.2020 - 01.2021
High School diploma - undefined
Villa Park high school