Makayla Walker
Natural Bridge,NY
Summary
Professional clerk with experience in document management, data entry, and customer service. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in processing applications, maintaining records, and handling inquiries with accuracy and efficiency. Reliable and detail-focused, bringing strong organizational and communication skills to ensure smooth operations.
Experienced with handling complex administrative tasks and customer inquiries in DMV setting. Utilizes strong organizational skills to maintain accurate records and streamline processes. Knowledge of DMV regulations and procedures, ensuring compliance and efficiency.
Overview
7
7
years of professional experience
Work History
DMV Clerk
Oswego County
09.2021 - Current
- Assisted in training new clerks on company policies, procedures, and systems
- Responded to customer inquiries via phone or email promptly and professionally, resolving issues or escalating as necessary
- Demonstrated strong problem-solving skills when addressing customer complaints or concerns effectively and efficiently
- Maintained a high level of accuracy when entering data into the DMV system, reducing errors and improving overall efficiency.
- Provided excellent service to customers seeking driving permits or license renewals, resulting in positive feedback from clients.
- Increased customer satisfaction by providing knowledgeable assistance with DMV rules, regulations, and procedures.
- Streamlined customer service by efficiently processing vehicle registrations and driver''s license applications.
- Handled sensitive personal information with discretion while assisting customers in obtaining identification cards or updating their records accordingly.
- Ensured compliance with state laws by verifying required documentation for vehicle title transfers and registrations.
- Kept up-to-date with changes in DMV policies and procedures, allowing for accurate guidance to customers seeking information or assistance.
- Improved customer experience by patiently guiding individuals through complex forms and processes related to their specific needs.
- Promoted a positive work environment by cultivating strong professional relationships with colleagues and supervisors.
- Facilitated smooth customer interactions by addressing questions or concerns regarding DMV policies in a clear and concise manner.
- Consistently met daily quotas for processed transactions, contributing to overall office efficiency and success.
- Conducted routine audits of financial transactions within the office, ensuring accuracy and accountability among staff members.
Bartender
Elks Lodge
10.2023 - 11.2024
- Delivered exceptional beverage service while maintaining quality standards in fast-paced operations.
- Ensured compliance with health regulations through consistent upkeep and tidiness of bar spaces.
- Processed payments with precision using POS systems.
- Coordinated with kitchen team for prompt delivery of bar food orders.
- Performed routine checks to ensure inventory record accuracy.
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
- Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation
- Implemented upselling strategies resulting in an increase in average check size by XX%
- Organized special events such as themed nights or live music performances to attract new customers
- Resolved customer complaints promptly and effectively to maintain high levels of satisfaction
- Collaborated with management on pricing strategies based on market trends and competitor analysis
- Participated in monthly team meetings to discuss new promotions or menu changes
Buildings and Grounds
Exelon
02.2020 - 03.2021
- Enhanced project efficiency with timely material deliveries and accurate inventory management.
- Ensured proper use of tools and equipment, reducing the likelihood of accidents or injuries on the job site.
- Maintained clean work areas, promoting productivity and minimizing potential hazards for crew members.
- Completed daily tasks efficiently while adhering to strict quality standards and regulations set forth by the company.
- Increased job site organization by maintaining an accurate record of materials used throughout each project phase.
- Improved worksite safety by conducting thorough equipment inspections and maintenance tasks.
Front Counter Cashier
Cam's Pizzeria
11.2019 - 02.2020
- Resolved customer complaints professionally and calmly.
- Assisted customers at front counter by taking orders and answering questions.
- Collaborated with team members to keep operations running smoothly.
- Provided friendly service to create welcoming atmosphere for customers.
- Enhanced front counter operations by maintaining a clean, organized, and welcoming environment.
- Maintained strong customer relationships through friendly interactions and attentive service.
- Managed high volumes of transactions during busy periods, maintaining accuracy and efficiency under pressure.
- Reduced wait times by efficiently multitasking between cash register operation and order preparation duties.
- Addressed customer inquiries and concerns promptly, ensuring a positive experience.
Marina Office
Wright's Landing Marina
03.2018 - 10.2019
- Provided timely assistance in docking procedures, ensuring proper mooring and minimizing potential damage to vessels.
- Coordinated with security personnel in monitoring surveillance cameras to maintain a secure environment for marina guests and their property.
- Contributed to a pleasant atmosphere within the marina facilities by addressing client concerns promptly and professionally.
- Streamlined boat rental procedures for improved customer experience and increased rental volume.
- Organized reservation schedules efficiently, optimizing slip availability for incoming boats while maximizing revenue potential for the marina.
- Promoted a safe environment by enforcing marina rules and regulations, reducing incidents on site.
- Developed strong relationships with clients through excellent communication skills, fostering loyalty to the marina.
- Enhanced customer satisfaction by providing efficient and friendly service at the marina front desk.
- Provided support in emergency situations, assisting in evacuation procedures and coordinating with first responders as necessary.
- Implemented changes to office procedures based on customer feedback, leading to increased satisfaction levels within the marina community.
Dock Hand
Wright's Landing Marina
03.2018 - 10.2019
- Supported dock management in implementing procedures for improved workflow and staff performance.
- Provided excellent customer service to boat owners, addressing concerns and resolving issues quickly.
- Handled emergency situations professionally, maintaining clear communication with relevant parties during incidents.
- Collaborated with team members for efficient use of resources and optimal productivity.
- Monitored weather conditions closely, adjusting work plans accordingly to ensure safe operations at all times.
- Safeguarded company assets by monitoring security protocols on the dock premises.
- Ensured proper storage of hazardous materials, adhering to safety guidelines and preventing accidents.
- Enhanced safety standards through ongoing maintenance of equipment and adherence to regulations.
- Conducted pre-and-post trip inspections on vessels, maintaining compliance with safety requirements.
- Trained new employees on job responsibilities, fostering a culture of teamwork and continuous improvement.
- Assisted in the coordination of dock schedules, ensuring smooth operations and minimal delays.
- Managed inventory control, accurately tracking shipments and maintaining updated records.
- Promoted a clean working environment, conducting regular inspections and cleaning tasks.
- Contributed to environmental sustainability efforts by implementing waste reduction initiatives on the docks.
- Pitched in to assist in other dock-related tasks to complete work on time and running smoothly.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Communicated with staff to address specific cleaning needs and concerns.
- Ensured hygiene by regularly cleaning and restocking restroom supplies.
- Maintained cleanliness by sweeping, mopping, and dusting all surfaces in assigned areas.
- Empty trash bins regularly to prevent overflow and unpleasant odors.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Enhanced plant health by implementing proper pruning techniques and weed control methods.
- Ensured safety of staff members through comprehensive training on tool usage, chemical handling, and general workplace procedures.
Education
High school diploma -
Oswego High School
Oswego, NY06.2019
Skills
- POS
- Active learning
- Document verification
- Data entry proficiency
- Appointment scheduling
- Cash handling experience
- Title processing
- Filing systems
- Accuracy and precision
- Policy adherence
- Tax calculation
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Critical thinking
- Effective communication
- Adaptability and flexibility
- Creative problem solving
- Money handling
- Verbal communication
- Relationship building
- Office administration
- Professional ethics
- Office management
- Self motivation
- Documentation review
- Conflict resolution
- Computer literacy
- Professionalism
- Document preparation
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Responsible alcohol service
- Handling difficult customers
- Cash register operation
- Menu memorization
- Hospitality service expertise
- Memory retention
- Strong multitasking
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Bartender
Elks Lodge
10.2023 - 11.2024
DMV Clerk
Oswego County
09.2021 - Current
Buildings and Grounds
Exelon
02.2020 - 03.2021
Front Counter Cashier
Cam's Pizzeria
11.2019 - 02.2020
Marina Office
Wright's Landing Marina
03.2018 - 10.2019
Dock Hand
Wright's Landing Marina
03.2018 - 10.2019
High school diploma -
Oswego High School
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