Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic

Makayla Weakly

Summary

Talented Cook with excellent experience in fast-paced kitchen environments. Clear communicator with team-oriented focus and advanced skills to effectively work with cashiers and kitchen staff to review and prepare orders. Qualified and hardworking with up-to-date food handling permit. Detail-oriented professional with background creating delicious dishes. Dedicated to delivering highest quality customer service. Expert at succeeding in high pressure environments while remaining calm. Safety-minded when carefully following food handling regulations and procedures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Cook

Cafe Reflections
12.2023 - Current
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Supported kitchen staff training and development, leading to increased productivity and efficiency.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
  • Continuously updated personal knowledge about ingredient trends, nutritional demands/preferences resulting in well-informed adjustments to recipes.
  • Ensured adherence to dietary restrictions like gluten-free or vegan options without compromising taste or presentation.

Customer Service Representative

The Results Companies
07.2019 - 12.2019
  • I took calls for the company Siriusxm and helped the customers set up and troubleshoot their features that comes in the car
  • I also made quite a bit of sales and won some prizes for being highest on my team.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.

Sandwich Artist and Cashier

Subway
09.2018 - 08.2019
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
  • Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
  • Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.
  • Increased speed of service through effective multitasking and time management skills.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
  • Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
  • Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
  • Streamlined sandwich preparation processes for improved efficiency without sacrificing quality or presentation standards.
  • Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.

CREW MEMBER

WENDY'S
04.2017 - 06.2018
  • Worked in fast paced environment, ensuring that customers were served in a prompt manner and their order was right
  • Handle upset customers promptly and fixed mistakes as needed
  • Worked with team to complete all duties.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.

BABYSITTER

SELF-EMPLOYED
01.2014 - 02.2017
  • Provided baby-sitting services for family and friends at least weekly
  • During this time provided light meals and snacks, child-appropriate games and activities, light cleaning as needed, minor health care for cuts and scrapes.
  • Promoted healthy habits by preparing nutritious meals and snacks for children daily.
  • Assisted in developing self-confidence with age-appropriate responsibilities and chores.
  • Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.
  • Managed schedules for multiple children, ensuring timely transportation to extracurricular activities while maintaining open communication with parents regarding scheduling needs.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
  • Adapted to diverse family structures, cultural backgrounds, and parenting styles to ensure a nurturing environment for all children under care.

Education

Associate of Arts - Culinary Arts

New Reflections Culinary Institute
Kansas City, MO
12.2023

HIGH SCHOOL DIPLOMA -

NORTH KANSAS CITY HIGH SCHOOL
NORTH, KANSAS
05.2018

Skills

  • Food Presentation
  • Supply Restocking
  • Grilling
  • Food Handling
  • Customer Service
  • Strong Attention to Safe Food Handling Procedures
  • Effective Planner
  • Cooking
  • Hospitality and Service Industry Background
  • Cleaning and Organization
  • Recipes and Menu Planning
  • Hospitality Service Expertise
  • Operations Management
  • Teamwork abilities
  • Event catering
  • Sanitation practices
  • Knife skills
  • Safe Food Handling

Personal Information

  • Title: CREW MEMBER
  • Work Permit: Authorized to work in the US for any employer

Certification

I Do Have My Food Handlers License As Well As A Certificate Of Completion For Completing Culinary School.

Timeline

Cook

Cafe Reflections
12.2023 - Current

Customer Service Representative

The Results Companies
07.2019 - 12.2019

Sandwich Artist and Cashier

Subway
09.2018 - 08.2019

CREW MEMBER

WENDY'S
04.2017 - 06.2018

BABYSITTER

SELF-EMPLOYED
01.2014 - 02.2017

Associate of Arts - Culinary Arts

New Reflections Culinary Institute

HIGH SCHOOL DIPLOMA -

NORTH KANSAS CITY HIGH SCHOOL

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