Makayla Luzuriaga
Mapleton,UT
Summary
Compassionate and dedicated Care Technician with 3 years of medical terminology expertise and 3 years of exceptional customer service experience. Currently based in Mapleton, Utah, and nearing completion of a Bachelor’s degree in Applied Business Management. Skilled in supporting women with eating disorders through personalized care, medication administration, appointment coordination, and daily life management. Known for strong organizational skills, schedule management, and the ability to build meaningful relationships with clients and colleagues. Passionate about fostering a supportive environment that promotes both physical and emotional well-being.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Care Technician
Center For Change
04.2024 - Current
- Maintained a clean and organized work environment, contributing to overall safety and hygiene standards.
- Monitored vital signs and reported any abnormalities to nursing staff, promoting prompt medical intervention when necessary.
- Improved patient satisfaction by addressing concerns and answering questions in a timely manner.
- Developed rapport with long-term patients, fostering trust through consistency in quality care provision.
- Responded rapidly during emergency situations, effectively following established protocols in collaboration with the healthcare team.
Member Experience Specialist
Vasa Fitness
01.2024 - 07.2025
- Maintained accurate records of all member communications and transactions, ensuring seamless coordination between departments involved in servicing accounts.
- Participated in regular team meetings focused on sharing best practices and identifying opportunities for further enhancements to the overall member experience journey.
- Boosted membership retention rates through consistent follow-up and timely resolution of concerns.
- Played a key role in the successful launch of new member-focused initiatives that led to increased engagement and satisfaction scores among participants.
Care Giver
Homestead Assisted Living
01.2022 - 04.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Built strong relationships with clients to deliver emotional support and companionship.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Education
Applied Buisness Management
Brigham Young University
Provo, UTSkills
- HIPAA compliance
- Healthcare software
- Patient care
- Multitasking and organization
- Strong communication skills
- Attention to detail
- Time management expertise
Certification
- CPR Certified
- Food Handlers License
Timeline
Care Technician
Center For Change
04.2024 - Current
Member Experience Specialist
Vasa Fitness
01.2024 - 07.2025
Care Giver
Homestead Assisted Living
01.2022 - 04.2022
Applied Buisness Management
Brigham Young University
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