Makayla Williams
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by roles at Wingstop and TJX Companies. Skilled in cash management and staff training, demonstrating patience and empathy under pressure. Achieved significant improvements in team performance and customer service delivery, embodying a commitment to excellence and efficiency. Committed and hardworking cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
5
5
years of professional experience
Work History
Cashier
Wingstop
03.2024 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Customer Experience Coordinator
TJX Companies
11.2022 - 03.2024
- Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Identified areas of improvement in customer service processes, implementing effective solutions to optimize performance.
- Analyzed customer feedback data to identify trends, improving products and services based on insights gained.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
Daycare Assistant Teacher
Its Their World
06.2019 - 08.2021
- Maintained accurate records of attendance, incident reports, meal counts, and other essential documentation as required by state regulations or center policies consistently.
- Ensured child safety by maintaining a clean, organized, and hazard-free facility at all times.
- Arrived at assigned areas on time, prepared, and ready to work.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Education
No Degree - Cosmetology
Cerritos College
Norwalk, CA05.2027
Skills
- Customer Service
- Staff Training
- Order Taking
- Cash handling and management
- Patience and Empathy
- Training and coaching
- Returns assistance
- Calm and Professional Under Pressure
Timeline
Cashier
Wingstop
03.2024 - 08.2024
Customer Experience Coordinator
TJX Companies
11.2022 - 03.2024
Daycare Assistant Teacher
Its Their World
06.2019 - 08.2021
No Degree - Cosmetology
Cerritos College
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