Summary
Overview
Work History
Skills
Timeline
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Makayla Williams

612 Skimmer Ct Tuckerton,NJ

Summary

Driven by a commitment to excellence at Ocean Health Initiatives, I leveraged Microsoft Office and exceptional time management to enhance team productivity and streamline patient care processes. My leadership in promoting continuous improvement and adherence to safety guidelines significantly elevated operational efficiency and customer satisfaction. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

5
5
years of professional experience

Work History

Practice Site Coordinator

Ocean Health Initiatives
05.2024 - Current
  • Promoted a culture of continuous improvement within the team, encouraging input from all members for process optimization purposes.
  • Maintained a safe and productive work environment by enforcing strict adherence to safety guidelines, promptly addressing any hazards or non-compliance incidents.
  • Coordinated site investigations, documented issues, and escalated to executive teams.
  • Facilitated smooth project handovers by maintaining accurate documentation and providing comprehensive reports to relevant parties.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.

Patient Access Representative

Ocean Health Initiatives
05.2021 - Current
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
  • Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.

Patient Access Representative

Community Medical Center
09.2019 - 05.2021
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.

Skills

  • Microsoft Office
  • Workflow Management
  • Time Management
  • Staff Supervision
  • Scheduling Coordination
  • Report Preparation

Timeline

Practice Site Coordinator

Ocean Health Initiatives
05.2024 - Current

Patient Access Representative

Ocean Health Initiatives
05.2021 - Current

Patient Access Representative

Community Medical Center
09.2019 - 05.2021

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Makayla Williams