Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Makayla Williams

Salters,SC

Summary

Proven leader with a track record of enhancing operational efficiency at Genesis Healthcare through collaborative leadership and strong organizational skills. Excelled in customer service roles, notably at Walmart, by leveraging expert Microsoft Office skills to streamline processes, achieving a significant increase in customer satisfaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Remodel Associate

Walmart
Manning, SC
06.2024 - Current
  • Supported the full-scale remodeling project of the Walmart store in Manning, SC, adhering to strict deadlines and quality standards.
  • Collaborated with team members to efficiently execute layout changes, fixture installations, and merchandise relocation.
  • Ensured compliance with safety protocols and company guidelines to maintain a secure and organized work environment.

Intern

Genesis Healthcare
Darlington, SC
08.2024 - 11.2024
  • Completed a 90-hour internship in healthcare administration, developing hands-on experience in managing daily administrative operations.
  • Assisted with organizing patient records, scheduling appointments, and ensuring compliance with healthcare policies and procedures.
  • Gained insight into the coordination of healthcare services by collaborating with staff to enhance operational efficiency and patient care.

Cashier

Food Lion
Florence, SC
05.2023 - 05.2024
  • Provided exceptional customer service by addressing customer needs, resolving inquiries, and maintaining a friendly and welcoming atmosphere.
  • Accurately processed cash, card, and digital transactions while adhering to company policies and minimizing checkout wait times.
  • Contributed to store operations by restocking shelves, maintaining cleanliness, and assisting team members during peak hours.

Customer Service Representative

Philips Lifeline
, Work From Home
02.2020 - 04.2023
  • Provided prompt and accurate assistance to customers regarding billing inquiries, product information, and account management.
  • Resolved insurance-related issues and coordinated mailing concerns to ensure seamless service delivery for customers.
  • Maintained a high standard of professionalism and empathy while addressing customer needs, achieving positive satisfaction ratings and loyalty.

Online Grocery Pickup Associate

Walmart
Lake City, SC
08.2019 - 01.2020
  • Accurately fulfilled online grocery orders by selecting, packaging, and preparing items for timely customer pickup.
  • Delivered excellent customer service by assisting customers during pickups, addressing inquiries, and resolving order issues promptly.
  • Maintained inventory accuracy and ensured product quality by monitoring stock levels and handling perishable items with care.

Education

Bachelor’s Degree - Healthcare Administration, Political Science, Sociology

Francis Marion University
Florence, SC
12.2024

High School Diploma -

Kingstree High School
Kingstree, SC
06.2019

Certification in Medical Healthcare -

Williamsburg County Technical College
Kingstree, SC
05.2019

Skills

  • Strong Verbal Skills
  • Customer Service Expertise
  • Expertise in Microsoft Office Applications
  • Collaborative Leadership
  • Strong Organizational Skills
  • Commitment to Ethical Standards

Certification

  • National Society of Leadership and Success, 01/01/24, Present
  • National Association for the Advancement of Colored People, 01/01/23, Present

References

References available upon request.

Timeline

Intern

Genesis Healthcare
08.2024 - 11.2024

Remodel Associate

Walmart
06.2024 - Current

Cashier

Food Lion
05.2023 - 05.2024

Customer Service Representative

Philips Lifeline
02.2020 - 04.2023

Online Grocery Pickup Associate

Walmart
08.2019 - 01.2020

Bachelor’s Degree - Healthcare Administration, Political Science, Sociology

Francis Marion University

High School Diploma -

Kingstree High School

Certification in Medical Healthcare -

Williamsburg County Technical College

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