Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic

Makayla Williams

Burlington

Summary

Professional snowboard instructor with strong track record of fostering skill development and safety on slopes. Adept at creating engaging and effective lesson plans tailored to individual and group needs. Known for smooth team collaboration and adaptability in dynamic environments. Skilled in advanced snowboarding techniques, terrain management, and customer service excellence.

Dynamic and adaptable professional with a proven track record at Ben And Jerry's Ice Creams, enhancing customer satisfaction through exceptional service and maintaining high sanitation standards. Excelled in teamwork and critical thinking, significantly contributing to a positive and efficient work environment. Demonstrates a quick learning ability and a commitment to excellence in every role undertaken.

Customer service professional with track record of maintaining high standards and ensuring customer satisfaction in fast-paced environments. Proven ability to adapt to changing needs and work collaboratively with team members. Reliable, flexible, and skilled in providing excellent service and maintaining cleanliness and organization.


Overview

5
5
years of professional experience
1
1
Certification

Work History

Ice Cream Scooper

Ben And Jerrys Ice Creams
06.2024 - Current
  • Maintained cleanliness of the store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.
  • Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.
  • Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
  • Kept work area tidy and sanitary, promptly addressing spills, and other messes.
  • Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
  • Demonstrated adaptability in learning various roles within the store such as cashiering, refilling toppings bar or cleaning duties when needed.
  • Provided exceptional customer care through active listening skills and addressing concerns promptly.
  • Operated cash registers and processed payments accurately.
  • Carried out cash and card transactions quickly and thoughtfully.
  • Maintained cleanliness and organization in establishment.
  • Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
  • Handled customer inquiries about flavors, ingredients, and potential allergens with knowledge and professionalism.
  • Developed effective communication skills by interacting with diverse clientele on a daily basis.
  • Utilized strong multitasking abilities while taking orders, completing transactions, and answering questions simultaneously.
  • Assisted in inventory management by restocking ice cream flavors and supplies to ensure availability for customers.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Offered samples of new ice cream flavors to customers.
  • Observed health code regulations and internal policies for cleaning and sanitizing.
  • Contributed to store efficiency by working closely with team members during high volume hours, ensuring timely service.
  • Adhered to food safety guidelines for proper storage of ice cream products, maintaining freshness and quality.
  • Monitored amounts of each ice cream flavor and replaced when depleted.
  • Prepared waffle cones and other specialty items, offering a variety of options for customer preferences.
  • Demonstrated continuous knowledge of menu and service offerings, promotional products and new flavors.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.

Certified Snowboard Instructor

Stowe Mountain Resort
12.2022 - Current
  • Evaluated student progress regularly, adjusting lesson plans as needed to ensure continued improvement in skills and confidence on the slopes.
  • Created customized training programs for intermediate-level riders focused on honing specific techniques relevant to their goals.
  • Enhanced student performance by developing and implementing engaging snowboarding lessons tailored to individual skill levels.
  • Boosted customer satisfaction by providing personalized guidance and support throughout the snowboarding sessions.
  • Promoted a culture of inclusivity by adapting teaching strategies for students with varying physical abilities or learning styles.
  • Provided exceptional customer service by promptly addressing concerns or issues related to lessons or equipment rental.
  • Fostered a supportive learning environment where students felt comfortable asking questions and sharing experiences with fellow participants.
  • Engaged beginners in basic snowboarding skills while maintaining a fun environment that encouraged ongoing participation.
  • Collaborated with fellow instructors to design innovative lesson plans, maximizing learning opportunities for diverse groups of students.
  • Demonstrated snowboarding techniques based on established course framework and student ability levels.
  • Organized group outings for advanced students, fostering camaraderie among participants while exposing them to new challenges on different slopes.
  • Stayed on top of current weather conditions to maintain student safety.
  • Improved safety awareness among students through comprehensive instruction on equipment maintenance, slope etiquette, and injury prevention techniques.
  • Mentored novice instructors in effective teaching methods, contributing to a higher overall quality of instruction within the team.
  • Observed recreational users to detect safety concerns and prevent ongoing violations.
  • Developed and delivered effective and engaging coaching sessions to improve performance.
  • Developed relationships with clients to provide ongoing support and encouragement.
  • Facilitated group coaching sessions and provided individual coaching support.

Sales Associate

Board Stiff, Falmouth
05.2023 - 08.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

Beverage Cart Attendant

Chez Hospitality
05.2022 - 08.2022
  • Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
  • Managed closing duties by restocking items on cart and reconciling cash drawer.
  • Assisted in training new Beverage Cart Attendants, sharing best practices for successful interactions with golf course guests.
  • Operated POS system to facilitate cash and credit transactions and refunds.
  • Maintained a clean and organized cart, ensuring optimal presentation of beverages and snacks for guest selection.
  • Greeted guests and inquired into beverage choices.
  • Managed cash transactions accurately, maintaining accountability for sales revenue collected throughout each shift.
  • Monitored weather conditions closely, prioritizing guest safety when making decisions about continuing or suspending operations during inclement weather events.
  • Restocked, organized and ordered products for beverage cart to maintain optimum inventory.

Certified Snowboard Instructor

Ski Sundown
12.2019 - 03.2022
  • Evaluated student progress regularly, adjusting lesson plans as needed to ensure continued improvement in skills and confidence on the slopes.
  • Created customized training programs for intermediate-level riders focused on honing specific techniques relevant to their goals.
  • Enhanced student performance by developing and implementing engaging snowboarding lessons tailored to individual skill levels.
  • Boosted customer satisfaction by providing personalized guidance and support throughout the snowboarding sessions.
  • Provided exceptional customer service by promptly addressing concerns or issues related to lessons or equipment rental.
  • Engaged beginners in basic snowboarding skills while maintaining a fun environment that encouraged ongoing participation.
  • Demonstrated snowboarding techniques based on established course framework and student ability levels.
  • Collaborated with fellow instructors to design innovative lesson plans, maximizing learning opportunities for diverse groups of students.
  • Organized group outings for advanced students, fostering camaraderie among participants while exposing them to new challenges on different slopes.
  • Stayed on top of current weather conditions to maintain student safety.
  • Improved safety awareness among students through comprehensive instruction on equipment maintenance, slope etiquette, and injury prevention techniques.
  • Mentored novice instructors in effective teaching methods, contributing to a higher overall quality of instruction within the team.
  • Implemented regular feedback sessions with students and parents after lessons, ensuring ongoing communication regarding progress and areas for improvement.
  • Observed recreational users to detect safety concerns and prevent ongoing violations.
  • Detailed safety rules and procedures regarding activities to customers and guests.
  • Developed relationships with clients to provide ongoing support and encouragement.

Banquet Server

Chez Hospitality
06.2021 - 08.2021
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Adhered to all health and safety regulations while serving food and beverages.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
  • Arranged linens and table settings according to seating plan and event theme.
  • Responded to guest inquiries and requests promptly and courteously.
  • Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
  • Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
  • Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
  • Received praise from management for consistently exhibiting a positive attitude towards work responsibilities despite long shifts or demanding schedules often associated with the industry.

Education

Bachelor of Science - Engineering Physics

University of Vermont
Burlington, VT
12-2025

Skills

  • Quick learner
  • Reliability and punctuality
  • Proper sanitation practices
  • Guest service
  • Creativity and innovation
  • Cleaning and organization
  • Product presentation
  • Dependable and responsible
  • Collaboration and teamwork
  • Critical thinking
  • Team player
  • Adaptability and flexibility

Certification

American Association of Snowboard Instructors: Level 1

Languages

Italian
Professional Working

Interests

  • Stand-up Paddleboarding (SUP)
  • Graphic Design
  • Food Tourism
  • Crafting and DIY Projects
  • Cooking
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Electronics and Circuit Building
  • Gardening
  • DIY and Home Improvement
  • Backpacking and Hiking
  • Gym Workouts
  • Woodworking
  • I like working with my hands and fixing things
  • Outdoor Recreation
  • Music
  • Kayaking
  • Fashion and Style
  • Coding and Programming
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Video Gaming
  • Interior Design
  • Artificial Intelligence (AI) and Machine Learning

Timeline

Ice Cream Scooper

Ben And Jerrys Ice Creams
06.2024 - Current

Sales Associate

Board Stiff, Falmouth
05.2023 - 08.2023

Certified Snowboard Instructor

Stowe Mountain Resort
12.2022 - Current

Beverage Cart Attendant

Chez Hospitality
05.2022 - 08.2022

Banquet Server

Chez Hospitality
06.2021 - 08.2021

Certified Snowboard Instructor

Ski Sundown
12.2019 - 03.2022

Bachelor of Science - Engineering Physics

University of Vermont

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Makayla Williams